Suppression Lists

Suppression list in ZeptoMail allows you to add email addresses that you no longer wish to send any emails to or track activity for. This maybe required in cases when there are repeated bounces or cases when a customer requests that their emails' opens and clicks are not tracked. Suppression lists help you maintain a good sender reputation and reduce risk of spam traps. 

In ZeptoMail, email addresses can be added to the list either manually or automatically.

Steps to Add Suppression List

1. Login to ZeptoMail.
2. Navigate to Suppression list section from the left pane. Click the add email button on the right-hand side.
   
   
    
3. The add email address popup appears.
4. Select the type of suppression:
   • Email suppression: To prevent further email-sending.
   • Tracking suppression: To disable open or click tracking.
5. Choose the appropriate type based on your preference.

Email Suppression 

1. Enter the email address(es) you wish to add and the reason for blocking.
   
   
    
2. For cases where your mailing list contains multiple recipients, you can select one of the following options:
   • Suppress: The suppressed email address(es) alone will not receive the email.
   • Reject: Email addresses present along with the suppressed address(es) too will not receive the email.
3. Enter the email addresses and choose whether you want to suppress or reject them.
4. You can limit email suppression to specific Agents. In this case, only the email addresses linked to those selected Agent(s) alone will be suppressed. However, emails will still be delivered to the email address present in other Agents that aren't included in the list.
   
   
    
5. Once you add the Agent, click Add.

​Suppress tracking

You can enable activity tracking for Agents in ZeptoMail. This allows you to track the open and clicks of all the emails sent from that Agent. If you wish to disable activity tracking for a some email addresses alone, you can do that using the Suppress tracking option. 

1. Navigate to the Suppression list section and enter the email address(es) that you do not wish to track anymore.
   
   
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2. Enter the reason for suppression.
3. You can limit the tracking suppression to specific Agents. In this case, only the email addresses linked to those selected Agent(s) alone will be suppressed. However, tracking will be enabled if the same email address appears in other Agents that aren't included in the list.
   
   
    
4. Once you add the necessary Agent, click Add.

Managing suppression list entries

Editing entries 

You can further edit the entries in your suppression list by hovering over the respective email address.
 

1. Click the edit icon on the right. The edit email address pop-up opens.
2. You can change the reason for the bounce along with the actions to be performed.
3. Click save to confirm the changes.

Deleting entries

To delete a suppressed email address added to the list, click the delete icon near the corresponding email address. Confirm the deletion. 


 

Domain suppression

Domain suppression allows you to add entire domains that you do not want to send any emails to or track activity for. This includes all email addresses and subdomains associated with that domain. To add to the list:

1. Navigate to the Domains tab in the Suppression list section.
2. Click Add domain. The Add domain pop-up appears.
3. Enter the domain(s) that you wish to suppress.
4. Enter the reason for the suppression. Select the relevant action for multiple recipients- whether suppress or reject.
5. Click Add. 
   
   
    
6. Similar to email address suppression, you can choose the Agent to which you wish to restrict the suppression/tracking.
7. The domain(s) will be added to the list.

​Auto-suppression

Apart from manual addition, entries can also be automatically added to the list using the Auto-suppression option. However, this option is applicable only for hard bounces, specifically — Domain not found, Mailbox not found and User not found. You can enable/disable this option in the Suppression list section. 

Suppression level

With auto-suppression too you can choose whether you'd want to suppress email-sending to the Agent that caused the bounce or from all Agents using the radio buttons. 

Auto-suppression can be enabled only for individual email addresses. You cannot add domains using this option.

Export logs

You can export and download the last 60 days' data available in the suppression list. To do that:

1. Click on the Export button. 
   
   
    
2. Select the date range and the type of suppression you would like to export.
3. If you wish to password protect the exported file, you can do so by selecting the password checkbox. Enter the password using which you want to protect your file in the textbox.
4. Select Initiate export to export the file.
   
   
    
5. The exported files can be viewed under the suppression list tab in the activity logs section.