How can I record a refund for advance payments I’ve received?

Advance payments can be recorded either as can invoice payment or a credit note and both are displayed as unused credits in the contact details page. Both can be applied to invoices and credit notes can be refunded.

To refund the advance payment,

• You need to first create a credit note for the advance payment received.
• Go to Credit Notes on the left sidebar.
• Create a credit note for the advance payment received or select the credit note if you have already created one.
• Click the More icon and select Refund.
• Click Save to record the refund.