## Zoho Invoice — Product, features, payments, integrations, solutions, and help Index

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# How do I issue a refund for returned goods?

You can issue a refund for returned goods by:

*   Directly initiating a refund for an Invoice.
*   Creating a Credit Note.

#### Directly Initiating a Refund for an Invoice

Whenever your customer returns your goods, you don’t necessarily have to create a Credit Note and apply it to the invoices that are created in the future. You can also record a refund for the return of goods. In order to do that, kindly follow the below mentioned steps:

*   Go to **Invoices** in the left sidebar.
*   Select the invoice for which you would like to record a refund.
*   Click the **Actions** dropdown under _Payments Received_.
*   Select **Refund**.
*   Enter the amount and choose a payment mode.
*   Click **Save** to record the refund.

#### Creating a Credit Note

A refund for goods returned to you by the customer can be issued in the form of a Credit Note. You can create a credit note for the invoice you wish to refund and apply it to the invoices that are created in the future.

When a customer partially or fully returns the goods you’ve supplied to him,

*   Go to **Invoices** in the left sidebar.
*   Select the invoice for which you would like to record a refund.
*   Click the **More** icon and select **Create Credit Note**.
*   In the Items table, specify the exact quantity of items that has been returned.
*   Click **Save**.

You can apply this create note to the invoices that you create in the future. You can also refund the amount by clicking **Refund** at the top of the _Credit Note’s Details_ page.