How do I record a refund for the advance payment I received from a customer?

To refund the advance payments received from a customer:

• Go to the Customers module under Sales in the left sidebar.
• Select the customer for whom you want to record a refund.
• In the customer details page, click the amount next to Unused Credits.

• In the pop-up that appears, click Excess Payment.

• You will be taken to the payment receipt of the excess payment recorded.
• Under the More dropdown, click Refund.

• Verify the details, enter a reference number and a description, if required, and click Save.