## Zoho Billing - Product, solutions, integrations, support, and resources Index

Access the complete documentation index at:
https://www.zoho.com/za/billing/llms.txt

Use this file to discover all available documentation pages before proceeding.

[Back](./)

# Will I be able to collect a cancellation reason or perform an exit survey on my customers? How do I do this?

Yes, Zoho Billing lets you collect a reason for cancellation from your customers.

You can customize these reasons according to your business needs by going to **Settings** > **Preferences** > **Subscriptions** > **Cancellation Preferences**. You can choose the **Simple Option**, and collect a message that users can type out as their reason, or you choose the **Advanced Option** and provide users with multiple reasons which they can choose.

If you usually cancel subscriptions via the API, you will be able to pass a reason for the **Advanced Option** by entering entering it’s [message ID](/billing/api/v1/#Settings_Retrieve_Churn_Message_preferences) in the `churn_message_id` node. For the **Simple Option**, you can pass the reason by entering a message in the “reason” node. Visit our [API document](/billing/api/v1/#Subscriptions_Cancel_a_subscription) to learn more.

You’ll be able to track these responses from your customers by checking the **Churned Subscriptions** report.

* * *