## Zoho Billing - Product, solutions, integrations, support, and resources Index

Access the complete documentation index at:
https://www.zoho.com/za/billing/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Troubleshooting

Your customers may encounter the following error codes when trying to subscribe through a Hosted Payment Page. Use the table below to identify the cause and resolve the issue.

Error Code

What Went Wrong

What You Can Do

**CP1003**

The Hosted Payment Page is associated with a deleted customer.

Verify that the associated customer still exists.

**CP1004**

The Hosted Payment Page is associated with a deleted subscription.

Verify that the associated subscription still exists.

**CP1005**

The Hosted Payment Page is associated with an inactive plan.

Verify that the associated plan is active.

**CP1006**

The Hosted Payment Page is associated with an inactive addon.

Verify that the associated addon is active.

**CP1007**

The Hosted Payment Page is associated with a deleted plan, or the URL contains an invalid plan code.

Correct the plan code in the URL.

**CP1008**

The Hosted Payment Page is associated with a deleted addon, or the URL contains an invalid addon code.

Correct the addon code in the URL.

**CP1009**

The addon quantity in the URL is invalid.

Enter a valid addon quantity.

**CP1011**

ACH/direct debit payments have not been enabled for the customer.

Go to _Customers_, select the customer, and enable **ACH/direct debit payments** for them.

**CP1012**

A one-time addon was associated with a trial subscription during signup.

Remove the one-time addon and try again, or associate it with a non-trial subscription.

**CP2001**

No default taxes are set up for your organization.

Go to _Settings_, select **Taxes** under _Taxes & Compliance_, and create a default tax.

**CP2011**

Digital service plans or addons cannot be included in the same invoice as goods or other services.

Create separate Hosted Payment Pages for digital services.

**CP2012**

The customer’s billing country does not match the EU member state associated with the digital service plan or addon. Applies when VAT MOSS is enabled.

Ensure the customer belongs to your organization’s tax-registered member state.

**CP2013**

No product type has been specified for the plan or addon.

Edit the plan or addon and specify whether the product is a Good, Service, or Digital Service.

**CP3001**

Reference transactions are not enabled in your merchant account.

Enable reference transactions in your merchant account settings.

**CP3002**

The payment gateway is configured with invalid credentials, or recent changes to your merchant account have invalidated them.

Go to _Settings_, select **Integrations**, and re-enter the correct credentials.

**CP3003**

The payment was declined by the fraud detection filters in your merchant account.

Check whether the transaction was fraudulent. Adjust your fraud filters if necessary.

**CP3004**

The payment gateway could not verify the customer’s address.

Go to _Settings_, select **Hosted Payment Pages**, and enable the address fields.

**CP3005**

A duplicate transaction was detected; the same amount and card details were used within a few minutes of a previous transaction.

Ask the customer to try again after a few minutes.

**CP4001**

The transaction amount is below the minimum allowed by the payment gateway. This may be caused by discounts or credits applied.

Ensure the transaction amount is greater than the gateway’s minimum.

**CP4002**

The configured payment gateway does not support recurring payments.

Configure a payment gateway that supports recurring payments.

**CP4003**

The configured payment gateways do not support the transaction currency.

Configure a payment gateway that supports the customer’s currency.