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Frequently Asked Questions

  • What are the applications that are included in Zoho Workplace?
  • How does user licensing work? Can I have different set of users across the application suite?
  • What are the storage plans available in Zoho Workplace?
  • How does the storage allotment in the Workplace plan work?
  • What are the advantages of shifting to the Workplace plan?
  • Can an existing Zoho Mail user continue using the existing plan?
  • How do I sign up for a Workplace account?
  • How do I shift from my current plan to a Workplace plan?
  • Will my initial payment be refunded after my shift to Workplace?
  • What modes of payments does Zoho accept?
  • How long does it take to set up my Workplace account?
  • Can I buy my domain with Workplace?
  • After selecting the plans and signing up, do I have to create accounts separately for other Zoho products?
  • Can I manage multiple domains with Workplace?

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What are the applications that are included in Zoho Workplace?

Zoho Workplace consists of three suites as listed below. Each suite in turn includes related applications pertaining to a category, contextually integrated with each other.

  • Office Suite - Zoho Writer, Sheet, and Show
  • Collaboration Suite - Zoho Docs, Showtime and Sites
  • Mail Suite - Zoho Mail, Chat and Connect.

How does user licensing work? Can I have different set of users across the application suite?

Your Zoho Mail user list will serve as the master user list across the applications in Workplace bundle. We are working on providing administrator control for defining different set of users across applications. We'll post updates when this is provisioned.

What are the storage plans available in Zoho Workplace?

Zoho Workplace comprises of four plans that vary in terms of storage and features across the application suite. The free plan comes with a storage of 5GB /user. The Standard plan provides a storage of 30GB /user, the Pro plan with 50GB /user and the Enterprise plan with 100GB / user.

The storage in all cases except the free plan is common to both Zoho Mail and Zoho Docs.

How does the storage allotment in the Workplace plan work?

The storage allotted is the combined limit of the Zoho Mail and Zoho Docs storage. For example, a storage of 30GB implies that 30GB is the maximum limit that can be commonly used by both Zoho Mail and Zoho Docs.

What are the advantages of shifting to the Workplace plan?

The Workplace plan provides a complete suite of productivity and office applications for your teams. As all these applications are built in Zoho, they are tightly integrated providing your users a smooth user experience rather than hop across applications from different software vendors.

Can an existing Zoho Mail user continue using the existing plan?

The existing users can continue with their current plans, but any new sign ups will be processed through Zoho Workplace.

How do I sign up for a Workplace account?

You can sign up for a Workplace account by visiting workplace.zoho.com, and choose the suitable plan.

How do I shift from my current plan to a Workplace plan?

The Super Administrator can initiate the shift to Workplace plan by following the 'Subscription' link on the top of the Zoho mailbox. Plan selection and further processing can be followed as directed on the Subscription page.

Will my initial payment be refunded after my shift to Workplace?

The refund will not be initiated automatically. Contact support@zohomail.com for further details.

What modes of payments does Zoho accept?

We accept payment via MasterCard, Visa, American Express, JCB, and Discover. You can also pay via Paypal, Bank transfer. Please reach out to us at sales@zohocorp.com for any further details.

How long does it take to set up my Workplace account?

Generally, the basic set up and the domain verification process can be completed in about an hour. However, depending on the number of users that you want to create, and the other customizations that you might want to set up, the time taken varies.

Can I buy my domain with Workplace?

During the sign-up procedure, you can sign up with a domain that you own already, or buy a new domain via Zoho.

After selecting the plans and signing up, do I have to create accounts separately for other Zoho products?

On signing up for Workplace, accounts in Zoho Connect and Zoho Docs are created automatically for each user.

Can I manage multiple domains with Workplace?

You can manage multiple domains with the Standard /Pro / Enterprise plans available in Workplace.