WorkDrive - Frequently Asked Questions

General

  • What is Zoho WorkDrive?

    Zoho WorkDrive is a secure online file storage and collaboration platform for modern teams, small businesses, and large enterprises.

  • What is a Super Admin?

    A Super Admin is the creator and owner of the team or organization account on Zoho WorkDrive. All important emails containing payment invoices, plan upgrade details, member requests, and product updates will be communicated to the Super Admin.

  • What is a Team Admin?

    A Team Admin will have access to the Admin Console through which they can do the following:

     

    - Manage team members: invite, suspend, delete, and change roles

    - Manage Team Folders

    - Find and restore Team files (via the Data Administration tab)

    - View Team Activity

    - Manage Team Settings: branding, external sharing, file conversion, roles and permissions, and security

  • What are team members?

    Team members are simply people from your team joining together to achieve common objectives. Team members can access and manage files and folders based on the roles and permissions assigned to them by the Team Admins and the Super Admin.

  • What are the editions/plans available in Zoho WorkDrive?

    Starter

    Team

    Business

    Enterprise (contact our support team)

     

    For more details, please visit our pricing page.

  • Is there a free edition available in Zoho WorkDrive?

    We currently don't provide a free edition of WorkDrive.

  • What are the supported browsers for Zoho WorkDrive?

    Zoho WorkDrive is compatible with most web browsers like Google Chrome, Internet Explorer, Mozilla Firefox, Safari, and Opera.

     

    To make sure you have the best experience possible, we recommend you update your browser to its latest version.

  • What are the supported languages for Zoho WorkDrive?

    If you are a multi-language team, you can set the necessary language for every team member. As of now, Zoho WorkDrive web app is available in 27 languages. Check here for the list of supported languages.

     

    Note: If the language you prefer to use is currently unavailable, please send a request to support@zohoworkdrive.com, We will do our best to help you.

  • Can I create documents, spreadsheets, and presentations within Zoho WorkDrive?

    Yes. With the built-in Zoho Office Suite in WorkDrive, you can easily create documents, spreadsheets, and presentations using WriterSheet, and Show, respectively.

  • What are the supported file formats for Zoho WorkDrive?

    You can upload, store, and collaborate on all type of files, including ZIP and PDFs.

     

    Zoho WorkDrive supports preview for 160+ file formats. Learn more

  • What are the cloud storage services available via the Cloud Picker option?

    The Cloud Picker option in Zoho WorkDrive lets you upload files from other cloud storage services like Google Drive, Box, Dropbox, OneDrive, and EvernoteLearn more

  • How does Search work in WorkDrive?

    You can search by file or folder name, author's name, or with any keywords inside the file.

     

    Once you get the search results for your keywords, you can further narrow down your search by adding filters such as Locations, File Types, and Dates.

  • Can I add new files or folders to a folder shared with me?

    Only users with Edit or Organize permission on a shared folder can add new files and folders to it. Any new files and folders you add will have the same sharing permission as that of the parent folder.

  • What are the different notifications shown in WorkDrive?

    Bell or Global Notifications (Team level)

    Some use cases where you get Bell notifications:

    - Someone shares a file or folder with you

    - Someone adds you to a Team folder

     

    Unread Notifications (Team Folder level) 

    Some use cases where you get Unread notifications:

    - Someone has created or uploaded a new file

    - Someone has modified a file

     

    Learn more

  • How much storage does WorkDrive provide?

    For our Starter edition, storage starts at 100 GB/Team. After 10 users, you will get additional shared storage of 10 GB/new user.

     

    For our Team edition, storage starts at 1 TB/Team. After 10 users, you will get additional shared storage of 100 GB/new user.

     

    For our Business edition, storage starts at 5 TB/team. After 10 users, you will get additional shared storage of 500 GB/new user.

     

    If your team needs additional storage, you can easily buy storage add-ons. For more details, please visit our pricing page.

  • Is there an upload limit based on the WorkDrive edition?

    Starter edition:  1 GB file upload limit

    Team edition:  5 GB file upload limit

    Business edition:  50 GB file upload limit

  • What is Zoho Directory?

    Zoho Directory helps you manage users and applications in one place. You can quickly add or invite users, change roles, and enable or disable access to apps. You can also mandate custom security policies to your users, which include password policy, two-factor authentication, and allowed IPs. Learn more

     

    Supported WorkDrive editions: Business and Enterprise editions

  • What is Zoho Directory Sync?

    Zoho Directory Sync is a simple and secure directory and password synchronization tool, which helps in syncing user objects and their passwords in Active Directory (AD) with Zoho accounts. Active Directory (AD) by Microsoft is a centralized and standardized system that automates network management of user data, security, and distributed resources.

     

    Zoho Directory sync automatically synchronizes user accounts in Zoho to match the user data in AD. Since the synchronization always happens from AD to Zoho, the data in AD is never compromised. Learn more

Team Folders

  • What are Team Folders?

    Team Folders give teams a communal space where members can create, upload, edit, and share files and folders for collaboration. They allow you to add specific people from your team and assign appropriate access levels (Admin/Organizer/Editor/Viewer) as needed.

  • What are the types of Team Folders?

    There are two types of Team Folders: private and public.

  • Who can create Team Folders?

    Private: Anyone on the team can create private Team Folders.

     

    Public: You can use the Team setting to dictate who can create Team Folders, whether you want it to only be Team Admins or whether you want to grant anyone on the team this ability.

  • What are the different roles available in a Team Folder?

    Admin, Organizer, Editor, and Viewer. Learn more about their access permissions here.

  • Can I change the Team Folder type?

    Yes, you can change the Team Folder type from Private to Public or from Public to Private, provided you are the Admin of the Team Folder.

  • Who can share files and folders in a Team Folder?

    Only members with Organizer and Admin roles can share files and folders in a Team Folder. Learn more

  • Can I share a Team Folder with external users?

    You cannot share an entire Team Folder with external users on WorkDrive. You will only be able to share files and folders inside a Team Folder externally. Learn more

     

    Note: External sharing has to be enabled at both Team level (by Team Admin) and Team Folder level (by Team Folder Admin) to share any files and folders externally.

  • What are the access permissions available for external users?

    For files, the available access permissions are View and Edit.

    (Edit permission is only available for Zoho format files—i.e., Writer, Sheet, and Show files.)

     

    For folders, the available access permissions are View and Upload.

     

    Refer: Share files and folders externally from a Team Folder

  • Who can delete files in a Team Folder?

    Only members with Organizer and Admin roles can delete files in a Team Folder. When deleted, files will be moved to the Team Folder's trash. Admins and Organizers can restore files from the trash, if needed. Learn more

     

    Note: 

    - Only Team Folder Admins can delete files from Trash.

    - Files deleted from Trash can be restored from the Admin Console for a period of 120 days.

  • Who can view Team Folder activity?

    Only Admins and Organizers can view activity in their Team Folders. Learn more

     

    Note: Support for viewing Team Folder activity is only available in WorkDrive's Business and Enterprise Editions. Check the details of all WorkDrive editions here.

  • Who can view access stats and activity of files in a Team Folder?

    For both private and public Team Folders, a member must have the Editor role or higher to view the access stats and activity of files. Learn more

     

    For shared files, a member must have the share permission to view them.

     

    Note: 

    - Support for viewing file activity is only available in WorkDrive's TeamBusiness, and Enterprise Editions.

    - Support for viewing file access stats is only available in WorkDrive's Business and Enterprise Editions.

    - Check the details of all WorkDrive editions here.

  • How can I restrict external sharing in a Team Folder?

    1. Go to a Team Folder, then click Manage Team Folder -> Settings.

    2. Under Settings, toggle OFF Allow files and folders to be shared outside this team to disable external sharing. Learn more

     

    Note: Only Admins in a Team Folder can view and manage its Settings.

  • Can I restrict downloads in a Team Folder?

    Yes, you can restrict downloads for Team Folder members with viewer role, and team members with view-only access on shared files and folders in a Team Folder.

     

    1. Go to a Team Folder, then click Manage Team Folder -> Settings.

    2. Under Settings, toggle OFF Allow DownloadLearn more

  • How can I enable or disable automatic file conversion on upload?

    1. Go to a Team Folder, then click Manage Team Folder -> Settings.

    2. Under Settings, toggle ON/OFF Convert All Files to Zoho WorkDrive Format on Upload to enable or disable automatic conversion of documents you upload to Zoho WorkDrive's file format. Learn more

  • Where can I see all the externally shared files and folders in a Team Folder?

    Go to a Team Folder, then click Manage Team Folder -> External share links.

     

    The External share links tab will show all the externally shared files and folders in a Team Folder. You will have the following options over external share links: Copy Link, View Stats, Settings, and Delete Link.

     

    Note: Only Admins and Organizers in a Team Folder can view and manage the external share links. Learn more

  • Is there a limit on the number of Team Folders created in a team?

    No.

  • Is there a limit on the number of users added to a Team Folder?

    No.

  • Is there a limit on the number of files or folders stored in a Team Folder?

    No.

  • Can I leave a Team Folder?

    Yes, you can leave a Team Folder at any time.

     

    1. Go to a Team Folder, then click the dropdown arrow next to the Team Folder name at the top.

    2. Click Leave Team Folder from the dropdown.

     

    Note: Every Team Folder must have at least one Admin. If you are the only admin in the Team Folder, you can make another member the Team Folder Admin before you leave.

  • What will happen if someone leaves a Team Folder?

    As Team Folders are a shared folder, when someone leaves a Team Folder, all their files and folders will remain in the Team Folder, and other members can still access them.

  • How can I delete a Team Folder?

    1. Go to a Team Folder, then click Manage Team Folder -> Settings.

    2. Under Settings, click Delete in the bottom-right of the screen. Learn more

     

    Only Team Folder Admins can delete their Team Folders from the Team Folder Settings tab. Team Admins can delete any Team Folders from the Admin Console.

  • Can I restore a deleted Team Folder?

    Yes, Team Admins can restore the deleted Team Folders from the Admin Console. 

     

    To restore, go to Admin Console, then click Team Folders > Deleted Team Folders > Restore Team FolderLearn more

     

    Note: Support for restoring Team Folders is not yet available in WorkDrive's Enterprise Edition.

Admin Console

  • How can I add members to my team?

    1. Click your team name at the top-left corner.

    2. Select Invite New Member from the dropdown.

    3. Enter team member email addresses and assign each person a team role (admin or member). You can also invite multiple people with the same role at once by clicking Bulk invite members.

    4. Click INVITE MEMBERS.

     

    Your invitees will receive an email and will need to accept the invitation to join the team.

  • Is there a limit on the number of members I can invite to join my team?

    There's no limit! Zoho WorkDrive works across teams that range from three member startups to businesses with 3000+ users.

  • How can I add or remove user licenses in my WorkDrive team?

    1. Go to Admin Console -> Admin Dashboard.

    2. Click Manage subscriptions under Account Details.

    3. Click Upgrade User or Downgrade User under Manage Subscription.

    4. Enter the number of users and make the payment to upgrade or confirm to downgrade.

     

    Refer: Manage Subscription

  • How can I view the storage used by each Team Folder or member?

    1. Go to Admin Console -> Admin Dashboard.

    Under Storage, click View All Storage to view the storage used by each Team Folder or member.

  • Can I assign the Super Admin role to a Team Admin?

    Yes, the Super Admin can assign their role to a Team Admin by changing the email address in Profile Settings.

     

    Refer: Change Super Admin

  • How do I change my team logo on Zoho WorkDrive?

    1. Go to Admin Console, then select the Settings tab in the left panel.

    2. Select Branding.

    3. Under Branding, click on the existing image.

    4. Click Upload From Computer and choose a new image from your computer.

  • How can I transfer files and folders of a member who leaves my team?

    You can delete the member who is leaving your team and transfer all their files and folders to another team member.

     

    1. Go to Admin Console, then click the Members tab in the left panel.

    2. Hover your mouse over the member's name, then click the more actions icon.

    3. Select Delete Member.

    4. Select a member you would like to transfer the data to.

    5. Click DELETE MEMBER.

  • What will happen when I suspend a member?

    A suspended member will immediately lose access to the team account and any synced files. Files and folders uploaded or created by that member will remain active and be accessible to other team members.

     

    You can then activate or permanently delete them from your team.

  • Will suspended users still take up their licenses?

    No, once you suspend users, their licenses will be freed and you can use them for other users.

  • How can I restrict external sharing for my team?

    1. Go to Admin Console, then select the Settings tab in the left panel.

    2. Select Sharing.

    3. Toggle OFF Allow files and folders to be shared outside this team.

  • How can I enable or restrict automatic conversion of files that I upload to Zoho WorkDrive format?

    1. Go to Admin Console, then select the Settings tab in the left panel.

    2. Select Content.

    3. Toggle ON/OFF Convert All Files to Zoho WorkDrive's Format on Upload to enable or disable file conversion, respectively.

    4. Select the checkbox if you want to allow Team Folder Admins to choose whether to convert all files to Zoho WorkDrive format on upload in their Team Folders.

  • How can I allow my team members with the same domain to find and join my team instead of having to invite them to join?

    1. Go to Admin Console, then select the Settings tab in the left panel.

    2. Select Roles and Permissions.

    3. Toggle ON Allow Members with the Same Domain Name to Join This Team.

  • How can I restrict the creation of public Team Folders to only Team Admins?

    1. Go to Admin Console, then select the Settings tab in the left panel.

    2. Select Roles and Permissions.

    3. Under "Public Team Folders Can Be Created By", choose Team Admins Only.

  • Can I download my team's activity report?

    Yes. All exported reports will be saved automatically into the "Activities" folder inside your My Folders. The report will be saved as a CSV (comma-separated values) file. From there you can download the CSV file to your computer.

     

    Support for generating activity reports is only available in WorkDrive's Business and Enterprise Editions. Check the details of all editions of WorkDrive here.

  • How can I configure the security policies in WorkDrive?

    By enabling Zoho Directory for WorkDrive, you can configure the below security policies for your team:

    1. Password policy

    2. Two-factor authentication

    3. Allowed IPs

     

    Refer: Configure Security Policies

     

    Supported WorkDrive editions: Business and Enterprise Editions

  • Can I manage multiple team accounts in Zoho WorkDrive?

    Yes! You can create and manage multiple team accounts provided you are the Super Admin or Team Admin of those accounts.

     

    Support for multiple teams is only available in WorkDrive's Enterprise Edition. Check the details of all editions of WorkDrive here.

Desktop Sync

  • What is the Desktop Sync app used for?

    The Desktop Sync app lets you sync files in Zoho WorkDrive web to your computer, and vice versa. You can work on your files offline. They'll be updated to Zoho WorkDrive as soon as you go online.

  • What operating systems are supported by Zoho WorkDrive?

    The app can be installed on Windows, Mac, and Linux computers. Refer here for supported OS versions.

    Note: For Mac and Windows, the installation file is common to both 32-bit and 64-bit. For Linux, the installation file is different for 32-bit and 64-bit.

  • How many files and folders can I upload at a time?

    For Sync, there is no limit. However, it's recommend to upload files and folders in multiple batches so that you don't have to wait for a long time to start your work.

     

    Note: In the WorkDrive web app, the upload limit is 5000 at a time.

  • What is the maximum file size I can upload via the WorkDrive Sync?

    The maximum file upload limit for each plan is as follows:
    Starter Edition - 1 GB
    Team Edition - 5 GB
    Business Edition - 50 GB
    Enterprise Edition - 50 GB

  • How can I upload files and folders to the sync folder?

    You can just drag and drop or copy and paste files/folders from your computer to the sync folder to upload them.

  • How often are the files synced?

    The syncing is instantaneous, meaning the sync happens whenever file or folder actions are done in the sync folder.

  • What is Selective Sync?

    By default, all the folders (i.e., My Folders, Shared with Me, and Team Folders) will be selected for sync. The selective sync option helps you to sync only the required folders or their subfolders.

  • Why don't the overlay icons appear?

    Overlay icons may not appear on your sync folder due to OS level restrictions or some other reasons. Please refer to the help article here for a detailed info: Missing Overlay Icons

  • What are the .zdoc, .zsheet, and .zslides extensions?

    .zdoc, .zsheet, and .zslides are Zoho format files referring to documents (Writer), spreadsheets (Sheet), and presentations (Show) respectively. All these Zoho format files will only be shown as a link file and when you open it for editing, it loads in the browser or web.

     

    You cannot create or edit Zoho format files (i.e., Writer, Sheet, and Show) from your computer. To create or edit these files, you need to go to the web app.

  • What actions can be done on a file or folder?

    You can copy, rename, and delete files and folders using the sync. Besides these actions, you can select a file or folder and do the following:

    - View it on the web

    - Copy its Zoho WorkDrive link

     

    A Team Folder has four different roles: Admin, Organizer, Editor, and Viewer. A user can only perform the above actions in a team folder if they have the required access permissions. 

     

    Note: You can't share files and folders from your computer through the sync app.

  • Can I create or delete a Team Folder via the Sync app?

    No, you can't create or delete a Team Folder via the Sync app. To do this, please go to the WorkDrive web app.

  • What will happen if I delete a file or folder via the Sync app?

    Files and folders deleted from the Sync folder in your computer will also be deleted from all other connected computers, as well as the web app. Deleting files from 'shared folders' and 'team folders' will remove the access for other users in those folders as well.

     

    If you neither want to delete files and folders nor want to have them in your sync folder, you can use the selective sync option to sync only the required folders.

  • Can I change the upload and download speed of Sync?

    Yes, you can change the upload and download speed of Sync by going to Settings > Preferences > Bandwidth.

  • How does WorkDrive Sync uses my computer storage?

    Zoho format files (i.e., Writer, Sheet, and Show files) are saved as link files in the Sync folder, so these files won't take up much space in your computer.

     

    Other files that you sync, such as images, videos, and other non-Zoho format files (documents, spreadsheets, and presentations), are stored just like any other physical copies, and will take up your computer storage as per their sizes in the WorkDrive web app.

  • What if Zoho WorkDrive detects any virus in my file?

    All your files will be scanned for viruses once they are uploaded to the sync folder. Files infected with viruses won't be synced with WorkDrive.

     

    Note: If your anti-virus software did not mark the file as a virus, and you also think it is a genuine file, but the Sync app says it as a virus file, then please contact our Support Team at support@zohoworkdrive.com.

  • How many computers can I link to a single WorkDrive account?

    A WorkDrive account can be connected to a maximum of 50 computers. Note: You can choose to selective sync files and folders differently in each computer.

  • Where is the sync folder located?

    The default sync folder location will be User Profile > Zoho WorkDrive (Team name), but you can change this to your preferred location.

     

    To view your current location, go to Settings > Preferences > Account > WorkDrive location.

  • How secure is Zoho WorkDrive for Desktop?

    Zoho WorkDrive uses the best tools and engineering practices available to keep synchronizing data secure. We have a dedicated security team making sure that Zoho WorkDrive on your desktop remains secure. All files are stored and backed-up securely. Your account login is protected by many layers of security. Secure Sockets Layer (SSL) and AES-256 bit encryption are used for securing the data.

  • Can I choose a shared network folder as my sync folder on the desktop?

    This feature has not yet been released. Please contact our support team (support@zohoworkdrive.com) to get a custom build to choose a shared network folder as your sync folder on your computer.

  • Can I keep the sync folder inside a folder which is used by other apps?

    No, always keep your sync folder in a location that is not used by any other apps, such as Dropbox or Google Drive. Otherwise, the overlay icons may not appear, and even the sync will not work properly.

  • Can I use an external hard disk drive or thumb drive to sync WorkDrive files?

    We don't recommend using thumb drives or external hard disk drives to sync files with WorkDrive.

  • What happens when I disconnect a computer?

    When you disconnect a computer, the syncing between that computer and the Zoho WorkDrive account will be stopped. The files and folders that have already been synced to the computer as well as the web app will remain intact, and will not be deleted.

  • Can I access files and folders in my system after uninstalling the WorkDrive Sync app?

    You can access the non-Zoho format files (except Writer, Sheet, and Show files) such as images, videos, and documents in your computer even after uninstalling the WorkDrive Sync app.

     

    You can't access the Zoho Writer (.zdoc), Sheet (.zsheet), or Show (.zshow) files in your system after uninstalling the WorkDrive Sync app, because these documents were only kept as link files in desktop. When you click those files, they will be redirected to load on the web. However, once you uninstall the sync, connection between those Zoho format files with WorkDrive web will be broken. It's not possible to access those files after uninstalling the sync app.

     

    If you wish to uninstall Zoho WorkDrive app from your computer, you can log in to the WorkDrive web app and download all Zoho format files. This includes Writer, Sheet, and Show into non-native formats—.docx, .pptx, .xlsx, or .pdf. This way, you can access those files offline even after uninstalling the sync app.

  • In the Enterprise Edition of WorkDrive, can I sync multiple teams to a computer?

    No, as of now, you can only sync one team from your organization to a computer. You can either connect the same team to multiple computers or sync different teams in different computers.

Payment and Billing

  • Is there a free trial period available for Zoho WorkDrive?

    Yes. We provide a 15-day free trial period when you first sign up with WorkDrive.

     

    You can start out with our free trial without providing your credit card information. You can choose to cancel or upgrade to a higher plan during or at the end of the free trial. Upgrade

  • Can I upgrade, downgrade, or cancel my WorkDrive subscription at any time?

    Yes, you can. Zoho WorkDrive is a pay-as-you go service, so you can upgrade, downgrade, or cancel at any time. 

     

    Refer:  Manage WorkDrive Subscription

  • What modes of payment do you accept?

    We accept payments via Visa, MasterCard, Discover, American Express, and PayPal. For yearly subscriptions, you can also make payments through bank transfer or check transfer.

  • Will I lose all my team documents if I don't renew my plan on time?

    No. When you don't renew the plan, your files will still be there safely, but your account will be downgraded and you will not be able to access any files until you renew/upgrade.

     

    If the purchase is made via credit card (for monthly subscriptions), payment will be done automatically on a recurring basis every month. The payment will only stop when you opt to downgrade by yourself or when the credit card expires.

     

    If the purchase is made via debit card (for yearly subscriptions), you will be notified well in advance to renew the subscription. If you don't renew the plan on time, we will remind you to renew for up to 15 days. After that, your plan will be downgraded and you will not be able to access any files.

     

    We won't delete your files during the retention period of six months. In this period, you can upgrade WorkDrive and access the files again without any issues.

  • My WorkDrive Trial has expired. How can I upgrade now?

    1. Go to workdrive.zoho.com

    2. Click Upgrade.

     

    Refer to Upgrade for more details.

     

    Note: If your WorkDrive Trial expires, you won't be able to access any files. Only when you upgrade your WorkDrive account will you be able to access all your files again.

  • Can I buy additional storage?

    If your team needs additional storage in WorkDrive, you can easily buy storage add-ons.

     

    Available storage add-ons are 10 GB, 100 GB, and 1 TB.

     

    You can select the number of units you need for the required storage add-on. For example, if you need 50 GB, you can choose the 10 GB add-on and enter the units as 5 to get the required 50 GB.

     

    The add-on amount will be automatically added to your WorkDrive subscription for both monthly and yearly plans.

  • Is it possible to buy less than three licenses in WorkDrive?

    Yes. Please contact our support team at support@zohoworkdrive.com to buy less than three licenses.

     

    Kindly note that this purchase has to be done offline, and you can only subscribe to an yearly plan of WorkDrive.

  • Is there any discount in pricing for Non-Governmental Organizations and Educational Institutions?

    Yes! We offer 15% discount on all yearly plans for Non-Governmental Organizations and Educational Institutions.

     

    Please contact our support team at support@zohoworkdrive.com.

     

    To provide the discount, we will ask you to submit a copy of your organization's certificate for non-profit business.

G Suite Migration

  • Which plans support the migration from G Suite to WorkDrive?

    We currently support migration for all the plans of G Suite and WorkDrive.

  • Who can perform the migration process?

    The Super Admin or an Admin of a WorkDrive account can run the migration. The same person must be the Super Admin in G Suite.

  • How do I enable the WorkDrive migration tool?

    The Migration tool will not be enabled in your WorkDrive account by default. If you wish to migrate, the Super Admin or an Admin of the WorkDrive account has to raise a request for migration.

     

    Once we have the requirements, we will enable the G Suite migration tool in the Migration tab inside the Admin Console.

  • Which migration method will be suitable for me?

    You can create and run single migration or multiple migrations based on your requirements.

     

    - For single migration, you must upload the CSV file containing all your users (from exported G Suite users or updated G Suite users).

     

    For teams with users from different domains, single migration is the only option to retain share permissions on files and folders. The uploaded CSV file must have all users from different domains.

     

    - For multiple migrations, you have to upload a new CSV file for each migration containing only the required users (from exported G Suite users or updated G Suite users).

     

    Only after the successful completion of a migration can you create a new migration. In other words, all mapped users and available Team Folders have to be migrated before creating a new migration.

  • What data can be migrated from G Suite to Zoho WorkDrive?

    - All files except Google Forms, Google My Maps, and Google Apps scripts

    - Team Drives (Now, Shared Drives)

    - Folder structures

    - Internal share permissions on files and folders

     

    Note: Only the top version of files will be migrated.

  • What data cannot be migrated?

    - Google Forms, Google My Maps, and Google Apps scripts

    - Items in trash and permanently deleted Items

    - Groups

    - External share permissions on files and folders

    - Comments on files

    - Version history of files

  • Should I convert files in Google format to Zoho format?

    Files in Google format (i.e., Docs, Sheets, and Slides) will be downloaded in .docx, .xlsx, and .pptx formats respectively.

     

    Files in .docx, .xlsx, and .pptx formats can only be previewed in WorkDrive. To edit these files, you need to convert them to Zoho format (Writer, Sheet, or Show), which will create a copy of the original file in WorkDrive.

     

    During migration, if you want to convert all the files in Google format (Docs, Sheets, or Slides) to their corresponding Zoho format (Writer, Sheet, or Show) in WorkDrive, select the checkbox under migration settings.

  • What should I do before I start the migration?

    Make sure you meet these prerequisites for migration:

     

    In G Suite:

    1. Enable API access.

    2. Install the G Suite marketplace app "Zoho WorkDrive", then grant access.

    3. Export G Suite users.

    4. (Optional) Update the exported CSV file.

     

    In WorkDrive:

    Invite your G Suite users to join your WorkDrive account and make sure all users are active at the time of migration. 

     

    Refer Migration Prerequisites

  • How do I fix the failures in migration?

    If there are any failures, you will get the complete log of data that failed to migrate. You can select the required files and retry migration.

     

    Alternatively, you can manually download those files from G Suite Drive and upload them to WorkDrive.

  • Does WorkDrive use a third-party tool for migration?

    No, we have our own in-house migration tool. When we transfer a file, we download the file directly to our servers. We do not make a temporary copy of the file, and we do not perform any actions other than copying files and folders.

  • How long will the log data be maintained for the migration?

    Any log data expires in 90 days, and is never retained by us.

  • Will the data be deleted from G Suite Drive after migration?

    We do not ever perform delete operations. The data in G Suite Drive will remain intact.

  • I did not migrate some users earlier, but I want to migrate now. What should I do?

    You can create a new migration, upload a CSV file containing only the new users, and initiate their migration.

     

    Note: Share permissions on already migrated files and folders will not be retained for users who join or become active in WorkDrive later.

  • Can I do multiple migrations to the same user?

    Migration can only be done once per user in a service.

     

    Duplicate entries will be not allowed for migration in both G Suite and Zoho WorkDrive, which means neither data from multiple G Suite accounts can be migrated to a single WorkDrive account, nor data from a single G Suite account can be migrated to multiple WorkDrive accounts.

     

    If you wish to move data from one G Suite user to another, you can transfer ownership of the user's files before doing migration from G Suite to WorkDrive.

     

    Refer here to transfer ownership of Drive files: https://support.google.com/a/answer/1247799?hl=en 

     

    Note: Any data added to G Suite Drive post migration cannot be migrated again to Zoho WorkDrive. You have to download those files manually and upload them to WorkDrive.

  • Can I map a G Suite user with a new user in WorkDrive?

    Yes, you can map a G Suite user with any user (new user or another G Suite user), or just update the name or domain of the user's existing email address in WorkDrive as per the need.

     

     

    Note: Migration can only be done once per user in a service.

  • How can I fix unmapped users?

    Click the Unmapped users tab to view the list of users unmapped, as well as the reason they are unmapped.

     

    To map all users, make sure all users from your G Suite account are active in WorkDrive.

     

    If the email address for a user in WorkDrive is different from their G Suite account, then make sure the WorkDrive email address is correctly added in the imported CSV file corresponding to its G Suite email address.

     

    Refer Troubleshooting unmapped users