Zoho WorkDrive Accessibility Conformance Report WCAG Edition
Product Information
Product Description
Zoho WorkDrive is a cloud file storage and content collaboration platform that helps hybrid teams, small businesses, and large enterprises work together efficiently.
Notes
- We are actively working towards achieving WCAG 2.0, 2.1, 2.2 A & AA levels compliance to ensure enhanced accessibility and inclusivity for all users.
- The accessibility options available in Zoho WorkDrive for end users are detailed in this document, indicating the current conformance level.
- WCAG level AAA is not supported and hence the table has been removed in this report.
Evaluation Methods Used
- The assessment was conducted using a combination of manual and automated testing.
- We used manual evaluation methods, involving direct testing by the developer.
- Automated testing was conducted using a combination of industry standard and custom-written static analysis tools.
Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standard/guidelines:
Standard/Guideline | Included in Report |
---|---|
Web Content Accessibility Guidelines 2.0 | Level A (Yes) Level AA (Yes) Level AAA (No) |
Web Content Accessibility Guidelines 2.1 | Level A (Yes) Level AA (Yes) Level AAA (No) |
Web Content Accessibility Guidelines 2.2 | Level A (Yes) Level AA (Yes) Level AAA (No) |
Terms
The terms used in the Conformance Level information are defined as follows:
- Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
- Partially Supports: Some functionality of the product does not meet the criterion.
- Does Not Support: The majority of product functionality does not meet the criterion.
- Not Applicable: The criterion is not relevant to the product.
WCAG 2.x Report
Table 1: Success Criteria, Level A
Criteria | Conformance Level | Remarks and Explanations |
---|---|---|
1.1.1 Non-text Content (Level A) | Supports | |
1.2.1 Audio-only and Video-only (Prerecorded) (Level A) | Partially Supports | We currently support on-demand transcription for audio files and video files with voice-over. Transcription for video files without sound is not supported at the moment. |
1.2.2 Captions (Prerecorded) (Level A) | Does Not Support | We currently do not support captions for video content. |
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) | Partially Supports | Currently, our transcripts capture only spoken content and omit visual descriptions, resulting in limited support for complete media alternatives. |
1.3.1 Info and Relationships (Level A) | Partially Supports |
|
1.3.2 Meaningful Sequence (Level A) | Supports | |
1.3.3 Sensory Characteristics (Level A) | Supports | |
1.4.1 Use of Color (Level A) | Supports | |
1.4.2 Audio Control (Level A) | Supports | |
2.1.1 Keyboard (Level A) | Supports | |
2.1.2 No Keyboard Trap (Level A) | Supports | |
2.1.4 Character Key Shortcuts (Level A 2.1 and 2.2) | Does Not Support | |
2.2.1 Timing Adjustable (Level A) | Does Not Support | |
2.2.2 Pause, Stop, Hide (Level A) | Supports | |
2.3.1 Three Flashes or Below Threshold (Level A) | Supports | |
2.4.1 Bypass Blocks (Level A) | Supports | |
2.4.2 Page Titled (Level A) | Supports | |
2.4.3 Focus Order (Level A) | Supports | |
2.4.4 Link Purpose (In Context) (Level A) | Supports | |
2.5.1 Pointer Gestures (Level A 2.1 and 2.2) | Supports | |
2.5.2 Pointer Cancellation (Level A 2.1 and 2.2) | Supports | |
2.5.3 Label in Name (Level A 2.1 and 2.2) | Partially Supports | Label and programmatic name alignment issues observed: All labels are currently visible, unique, and descriptive. However, some programmatic names do not begin with the visible label text, and aria-label support is limited. |
2.5.4 Motion Actuation (Level A 2.1 and 2.2) | Not Applicable | |
3.1.1 Language of Page (Level A) | Supports | |
3.2.1 On Focus (Level A) | Supports | |
3.2.2 On Input (Level A) | Partially Supports |
|
3.2.6 Consistent Help (Level A 2.2 only) | Supports | |
3.3.1 Error Identification (Level A) | Partially Supports | In some forms, the submit button gets disabled without showing an error message. We're working on enhancing this by displaying a clear error message to guide users. |
3.3.2 Labels or Instructions (Level A) | Partially Supports |
|
3.3.7 Redundant Entry (Level A 2.2 only) | Supports | |
4.1.1 Parsing (Level A) | Partially Supports | In areas like the left navigation, visually styled lists are not always coded using proper semantic HTML tags (<ul>, <ol>, <li>). This can cause issues for screen readers, which rely on correct markup to announce list structures accurately. |
4.1.2 Name, Role, Value (Level A) | Supports |
Table 2: Success Criteria, Level AA
Legal Disclaimer
© 2025, Zoho Corporation Pvt. Ltd.
All information provided in this Accessibility Conformance Report represents the current view of Zoho. It is prepared by Zoho considering the criteria outlined in the ITI's "VPAT® International Edition 2.5" by self-evaluation.
Zoho cannot guarantee the accuracy of the information published in this report after the date of publication. The customer is responsible for ensuring that the product meets the customer's requirements and is compliant with laws applicable to it.
The availability of some features of the product as described in this report may be dependent on your subscription/service plan, which may be subject to additional payments. Any add-ons, mobile applications, or extensions to the product are not covered under this report unless explicitly mentioned in this report.
The content is subject to change without notice. Any modification to the product will render some or all part of this report inapplicable. Zoho does not make warranty of any kind, express or implied, in this report.