What is number porting?
Number porting is the process of transferring an existing phone number from one telecom provider to another. Number porting involves verification of documents and configuration changes on the provider’s end, so it can take up to 4 weeks.
Why port your number?
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Keep your existing number
Continue using the number you already have, and save yourself the trouble of informing all your customers, on top of changing your number on your websites and in marketing material.
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Enjoy uninterrupted service
Switch providers without any service interruptions. Continue communicating with your customers using your old service provider till the number is ported to Zoho Voice. Can’t wait to start using Zoho Voice? Get a temporary number and start making calls right away.
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Switch to a better telephony system
Zoho Voice offers many telephony features, like IVRs, call queues, call transfer, live call monitoring, and so on. Take advantage of all our features to make business communication simple, cost-effective, and highly reliable.
How do I port my number to Zoho Voice?
Give us your details
Send an email to us at support@zohovoice.com so we can collect necessary information from you, like your phone number, country, city, current provider, and the type of number—local or toll-free.
Wait for a feasibility test
Once you give us all the required information about your number, we’ll send it to our provider to check the feasibility of porting your number. This usually takes 1 or 2 weeks. Please do not cancel your subscription with your current provider until it is completely ported. You need to keep ownership of that number until the transfer is completed.
Fill in the porting form and confirm porting
If your number can be ported to Zoho Voice, we’ll send you a number porting form. Fill it out and send it back to us. This confirms your request, at which point we’ll initiate the porting process. Please note that some countries require a local address or a local address proof document.
Port your number and start calling
Number porting usually takes two weeks, and in some complex cases, up to four weeks. Once your number is ported to Zoho Voice, we’ll add it to your account, so you can start making calls right away. The number that you port to Zoho Voice also has a monthly recurring charge for number handling. This charge is based on the country to which the number belongs.
Get access to all the advanced features of Zoho Voice on your existing number.
EXPLORE ALL THE FEATURES
Can I port out my Zoho Voice number to a different provider?
Yes, you can port your existing Zoho Voice number to a different provider. All you need to do is make a request with the gaining provider and ask them to check if the number is portable. If yes, then you can easily port it out and use it in another telephony service.