Troubleshooting Headset Connection

Why can’t I connect my Poly Plantronics headset to Zoho Voice on Windows even after installing the desktop application?

To troubleshoot connection failures, it is essential to ensure that your Chrome or Edge browser is up to date with the latest updates. Outdated browsers can often be the main reason for connectivity issues.

If you continue to experience difficulties connecting your headset to Zoho Voice, please follow the steps below in your Chrome browser:

1. Enter or copy paste the URL in the address bar: https://127.0.0.1:32018/Spokes/DeviceServices/Info?callback=22342342434\

2. If the page displays any error message, type the following link into your Chrome browser's address bar: chrome://flags/#allow-insecure-localhost

3. Locate the Allow invalid certificates for resources loaded from localhost option from the list of Chrome flags and enable it.

4. Relaunch your Chrome browser and open your Zoho Voice. The status of your device will be updated as Connected.

You can now seamlessly control and quickly handle all inbound and outbound calls right from your Plantronics hub headset.

How are call controls managed in Jabra and Poly headsets?

Usually, the call controls, input gestures, device behavior, and other capabilities vary based on the vendor, design, and specific models offered by each vendor. Both Jabra and Poly being renowned for their telephony-friendly features, they offer generic call controls such as attend/reject calls, end calls, hold/unhold calls, mute/unmute, adjusting call volumes, and more.

 

Please contact support@zohovoice.com for further questions.