Navigate Zoho Voice

    Zoho Voice is the answer to all your cloud-based communication needs, regardless of your business size. While the platform is fully unified, its navigation is simple and user-friendly, ensuring a smooth experience for users of all levels. Let's explore how to navigate Zoho Voice.

    navigate

    • Dashboard:Access complete detailed insights into call activities, including incoming, outgoing, and missed calls, as well as agent statuses. You'll also find graphical representations of call volumes at various time intervals. These insights are available at different hierarchy levels: Super admins and admins can view data across the entire organization, supervisors can access details for the agents assigned to them, and agents can view only their own call information.
    • Sidebar:Access different modules within the product.
    • Time zone: Set three different time zones that are required for your organization.
    • Credit Balance: Access the Zoho Store to buy subscriptions and add credits.
    • Announcement: View all the announcements and important updates that we share about Zoho Voice to you.
    • Notifications: Receive notifications for important status updates, including changes to call recording profiles, alerts for number associations, and missed calls, as well as reminders about low credit, monthly credit usage, transactions, and any actions created or modified within your organization. Click the bell icon available on the top-right corner of the screen. To view your notifications, click the bell icon in the top-right corner of the screen. You can filter notifications by category, including:
      • Read / Unread
      • Missed Calls
      • SMS
      • Low Credit
      • Queue
      • Business Hours
      • Holiday
      • Number Association
      • Monthly Credit
      • IM Sessions
      • In Channels
    • Profile and Help: Customize your profile, access account information, change your status, submit support tickets, access the ZDialer app, take a product tour, chat with support, explore user guide, blogs, contact support by call, and download Java SDK - all in one convenient location.

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