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    With Zoho Voice, you can fine-tune your account experience with a few additional personalisation options. In this section, you can manage:

    Notifications

    Access all your Zoho Voice notifications directly within the app for a quick overview.

    • In the Notifications section, view updates like number associations, call recording profiles, queue associations/removals, and reminders such as monthly credit, low credit alerts. Stay informed with notifications about monthly credit deductions, missed calls, SMS updates, and more.

      To view notifications:

    • In your Zoho Voice account, click the Notifications icon in the top-right corner.

    • From the dropdown, select the specific notifications you want to view, such as missed calls, business hours, low credit alerts, and more.
    • To mark all notifications as read, click the Mark as Read icon. You can also Clear All notifications if required.
    • View Zoho Voice announcements by clicking the Announcement icon located in the top-right corner, next to the Notification icon.
       

    User Profile Menu

    Manage your status availability and access support in one place:

    1. In your Zoho Voice account, click on your User Profile in the top-right corner.

    2. Under Agent Status, set your availability.

    3. Under Need Help, you can:
      • Submit a Ticket: Request support from our team.
      • iOS App: Download the ZDialer mobile app for iOS.
      • Android App: Download the ZDialer mobile app for Android.
      • Java SDK: Developers can download the Java SDK.
      • Product Tour: Take a general tour of the product.
      • User Guide: Access a detailed guide for using Zoho Voice.
      • Chat with Support: Get instant answers by chatting with our support team.
      • Blog: Explore our product blog.
      • Call Support: Contact the support team for assistance with your queries.
      • Switch Theme: Toggle between light and dark themes with one click.

     

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