Configure Poly Headsets with Zoho Voice  

    With Zoho Voice you can perform integration with poly headsets, allowing users to manage calls hands-free with just hardware controls. Follow the steps below to connect and configure your Poly headset with Zoho Voice.

    To connect your Poly headset with Zoho Voice:

    1. Log in to the Zoho Voice web or desktop app.

    2. On the dialpad, click the Settings icon in the bottom-right corner.

    3. Scroll down and toggle on Headphone Integration option.

    4. Click View Config to proceed.

    5. Select Poly in the Model dropdown list at the top.

    6. Click the link to download and install the Plantronics hub desktop host application for both the Zoho Voice web and desktop. 

      • After installing the desktop application, make sure to keep the Plantronics hub desktop host application active in order to enable bidirectional interactions with both the Zoho Voice web and desktop.

      • This allows the Zoho Voice to automatically detect the model and other specifications of your Plantronics headset.

      • Additionally, the Status field at the top will indicate whether the configured headset has been successfully connected. For a successful connection, it shows the value "Connected".

      • You can now seamlessly control and quickly handle all inbound and outbound calls through the Zoho Voice using your hands-on Plantronics hub headset with minimal gestures.


    Which browsers support Poly and Zoho Voice Headset Integration? 

    S.No

    Browser

    Supported

    1.

    Google Chrome

    ✔

    2.

    Safari

    ✔

    3.

    Microsoft Edge

    ✔

    4.

    Firefox

    ✔

    Note

    Poly and Zoho Voice headset integration works seamlessly on all browsers as it relies only on its own desktop application for bidirectional interactions between its devices and Zoho Voice (both web and desktop).

    Which Operating Systems support Poly and Zoho Voice Headset Integration?

    S.No

    Browser

    Supported

    1.

    Windows

    ✔

    2.

    Linux

    ✗

    3.

    MacOs

    ✔

    Note

    The following aspects may vary depending on the vendor, design, and the models offered by each vendor:

    • The cues used by the devices to notify various events during a call.
    • The specific gestures that are used as inputs to control the device's behavior.

     

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