Compile and Schedule SMS/MMS  

Once your number is SMS/MMS-enabled, you can send and receive SMS and MMS messages from the Messages module and carry out chat-like conversations with your customers and prospects using text and multimedia files.

To send a new SMS/MMS message:

1. Go to Message module, then click the New Message button at the top-right corner.

   

2. Select the Sender ID from your list of SMS enabled numbers.

3. Enter the recipient’s phone number or name and select the contact.

4. Type the message and attach files if necessary.
    

   Note

   Attachments must be under 1 MB. If the file exceeds this limit, you can compress it using the pop-up box that appears before uploading (see screenshot for reference).

   

5. Click Send to send the message immediately. Or, click the Schedule Later icon to send it at a future time.

   

6. If scheduling, choose the date, time, and time zone, then click Schedule.

    

   Note

   An SMS message can contain up to 1500 characters. Messages are automatically split into segments of 160 characters each, and each segment is charged as one SMS. If your message exceeds 1500 characters, you must break it into separate messages and send them individually. A character counter is available in the message box to help you track and manage your content.

SMS Inbox   

Conversation view

Once you send an SMS or MMS, it will appear in the Inbox in a conversational view. Click on any contact to open the conversation thread for that contact. Any incoming SMS or MMS messages will also be shown within this thread.

You can:

• Filter messages by Sender ID to view specific conversations.

• Use the All Conversations view to see all SMS and MMS exchanges with a contact in one place.

• Search messages by applying filters such as date, contact number, message content, or file name.

  

Logs view

The Logs view provides detailed information on the delivery status of each SMS or MMS message.

• Hover over any log entry to preview the SMS content.

• MMS messages are indicated with an attachment icon.

• Use basic filters such as Date, Customer Number, and Message Content to locate specific messages.

• Use advanced filters to narrow down results by Sender ID, SMS Type, Direction (Inbound or Outbound), Customer Country, SMS Status, Contacts, and Agents.

  

Scheduled SMS  

• SMS messages that are scheduled but not yet delivered will appear here.

• You can search and filter scheduled messages using the Time range filter.

Where can I send SMS/MMS from?

You can send SMS/MMS messages from the following locations in Zoho Voice:

• The Messages module using the New Message button.

• The chat in Conversation View.

• The Logs view in SMS Inbox via the Message button.

• The Zoho Voice dial-pad via the Message button.

• The ZDialer browser extension using the Message button.

• The Contacts page by clicking the Message icon.

• The Logs page via the Message icon.

• The Notification Center by clicking a missed call notification, then selecting the Message button.

Who can send SMS and MMS?  

SMS and MMS messaging is available across all Zoho Voice plans for users with access to SMS-enabled numbers. However:

• Only users in the US and Canada can send and receive MMS messages using local numbers.

• In the Solo plan, SMS/MMS is supported only if an additional user (Add-on) is added to the account.

• Zoho Telephony agents on the Standard plan can also send SMS and MMS via the ZDialer browser extension.

Supported files in MMS  

You can send and receive MMS in Zoho Voice only using these file types:

• .txt

• .vcf

• .jpeg

• .png

• .gif

• .3gp

• .mp4

• .ogg

• .mpeg

• .vorbiz

• .amr

File size limit for MMS  

You can send MMS with a file size of maximum 1000KB at once. It can be a single file or multiple files up to 10 files within the size limit.