Audit Logs

    The Audit Logs feature automatically captures the logs of actions performed by users in your organization. These actions include Create, Update, Delete, and Read operations. This feature helps super admins and admins closely monitor which user performed an action for a specific module during a certain period.

    Note

    Only super admins and admins can access this feature.

     

    Set up and view Audit Logs 

    1. Go to Settings → Audit Logs module.

    2. Apply filters based on:

      • Date range

      • Module

      • Users

      • Request type

    Based on the selected filters, the logs will be displayed.

    1. Hover over the required log and click the eye(info) icon to view detailed log information, including:

      • Action summary

      • Users who performed the action

      • Module name

      • Action type (CRUD operation)

      • Description

      • Accessed time

      • URL

     

    Supported modules and logged actions 

    Note

    Download activities are available only for the Read (GET) action.

     

    Modules

    Create
    (POST)

    Update
    (PUT)

    Delete
     

    Read
    (GET)

    Subscription

    Yes

    Yes

    Yes

    -

    Subscription Add-ons

    Yes

    Yes

    No

    -

    Purchase Number

    Yes

    No

    No

    -

    Documents

    Yes

    Yes

    Yes

    -

    BYOC Configuration

    Yes

    Yes

    Yes

    -

    Users

    Yes

    Yes

    Yes

    -

    Business Hours

    Yes

    Yes

    Yes

    -

    Holiday

    Yes

    Yes

    Yes

    -

    Department

    Yes

    Yes

    Yes

    -

    Queue

    Yes

    Yes

    Yes

    -

    Queue Audio Profile

    Yes

    Yes

    Yes

    -

    Audio files:

    • IVR

    • Custom Hold Music

    • Voicemail Greetings

    • Voicemail Drop

    Yes

    Yes

    Yes

    -

    Custom Hold Music (Set as Default)

    No

    Yes

    No

    -

    Voicemail Greetings (Agent Association)

    No

    Yes

    No

    -

    Call Recording Profile

    Yes

    Yes

    Yes

    -

    Power Dialer

    Yes

    Yes

    Yes

    -

    Native Integration

    Yes

    Yes

    Yes

    -

    Phonebridge Integration

    Yes

    Yes

    Yes

    -

    Deluge Workflow Configuration & Functions

    Yes

    Yes

    Yes

    -

    Deluge Workflow Configuration (Status)

    No

    Yes

    No

    -

    Instant Messaging Channel

    Yes

    Yes

    Yes

    -

    Call Transcription

    Yes

    No

    No

    View/Download

    Desk-phone

    Yes

    Yes

    Yes

    -

    My Profile

    No

    Yes

    No

    -

    Dialpad Settings

    No

    Yes

    No

    -

    Contact

    Yes

    Yes

    Yes

    -

    Block Number

    Yes

    No

    Yes

    -

    Favourite Number

    Yes

    No

    No

    -

    Status Tracking (List & Table Export)

    No

    No

    No

    Yes

    Call Recording Export

    No

    No

    Yes

    Yes

    Call Log Export

    No

    No

    No

    Yes

    Credit History Exported

    No

    No

    No

    Yes

     

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