In instances where users leave the organization, Zoho Vault offers a provision for securely transferring secrets to other users and administrators.
There are two ways to transfer ownership of secrets:
When you create a new secret, you automatically become the owner of the secret. Transfer of ownership can be done by the owner - any user, administrator or super-admin as long as they are owners of the secret. Before transferring ownership of secrets, sharing has to be initiated on both sides.
To transfer ownership -
If the attachments for the shared secret are huge in size, it can take a while to complete the process. Once the ownership of the secret is transferred to another user, he/she will have concurrent access to the password from then on.
Supposing someone leaves your organization on bad terms/unexpected circumstances, transferring ownership is not plausible. In such instances, the super-admin has privileges to forcefully acquire all 'Enterprise' level secrets owned by the user (personal secrets cannot be acquired). This feature can be used to acquire secrets from any user role (administrator/ super-admin/ user) and is exclusive only to the super-admin.
To acquire a user's secrets -
All acquired secrets will be automatically added to the super-admin's account. Since all data has to be decrypted and encrypted again, the process can take a few minutes if the amount of data is large.