Automate access to critical passwords with your help desk

Grant instant or scheduled access to critical accounts

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Streamline access to critical accounts

Many companies use help desk software to track all kinds of tasks and customer issues. Zoho Vault's help desk integration allows support agents to quickly access sensitive passwords required to troubleshoot issues if a valid ticket ID is already in place.

  • Schedule your access requests

    Request immediate access to resolve high priority issues or schedule your request to access passwords during a previously approved change window. Your request will be approved if the ticket ID matches predefined criteria set by the admin.

  • Configure custom criteria

    Admins can set predefined criteria to be met for every access request. For example, you can give users access to passwords when the ticket is of high priority or when the service-level agreement (SLA) is about to be breached.

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Choose from many popular help desks

Zoho Vault integrates with popular help desk solutions such as Zoho Desk, Zendesk, ServiceNow, JIRA, and ManageEngine ServiceDesk Plus OnDemand.