Can reminders be sent to customers for an overdue invoice?

Yes, reminders can be sent automatically before or after the invoice reaches its due date. To do so,

  • Navigate to Settings > Reminders.
  • Here, you can enable/disable the reminders by clicking on Turn On/Turn Off adjacent to the respective reminders under Automated Reminders.

For the invoices that are already in overdue state, you have to manually send reminders. To send reminders manually,

  • Navigate to Customers tab and click on the customer whose subscription is overdue.
  • In the customer screen, click on Transactions and select the overdue invoice that you want to send the reminder for.
  • Now, click on More drop-down icon and select Send Reminder.
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