## Zoho Payments Documentation Index

Access the complete documentation index at:
https://www.zoho.com/us/payments/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Verifying Your Account

*   [Account Status](#Account-Status)
*   [Documents Required](#Documents-Required)

Once you finish setting up your account, you will be taken back to your Zoho Finance organization. You can click **Edit Settings** and access Zoho Payments, or directly go to [pay.zoho.com](https://pay.zoho.com/ "pay.zoho.com") to access the app.

**Note:** You will be able to access Zoho Payments from the above link only when you’ve completed the account setup in a Zoho Finance application.

While you can access your Zoho Payments account and collect payments, payouts will be enabled once your account has been verified and marked as active. Read on to know more about the various account statuses and how you can activate your account.

## Account Status

Only when your account is in the Active status will you be able to collect both payments and payouts. You can view your account status in:

*   The banners displayed in Zoho Payments.
*   The Online Payments page of your Zoho Finance application.
*   The emails shared with the account owner.

You will come across the following account statuses:

#### Pending

When you’ve created your account, the verification process will automatically be initiated, and you will be asked to submit the [required documents](#Documents-Required). You can update the details in the respective modules and upload documents by going to **Settings > Documents**.

You will also receive reminders and warning emails to update them.

[![Account Pending](/payments/help/gettingstarted/pending-status.png)](/payments/help/gettingstarted/pending-status.png)

#### Verification In Progress

When you’ve submitted the requested information, your account’s status will be Verification in Progress until the process is completed. Payouts are yet to be enabled in this status.

[![Account Verification in Progress](/payments/help/gettingstarted/verificationinprog-status.png)](/payments/help/gettingstarted/verificationinprog-status.png)

#### Restricted

Once the verification process has been initiated, you will be notified to update the required information. In some cases, follow-up emails will be sent requesting you to submit them.

If you fail to submit the requested details after the reminder emails, you might be notified that your account will be restricted within 7 days. When your account is restricted, you will temporarily not be able to collect payments or receive payouts. Uploading the required details prevents your account from being restricted. Once updated and verified, your account will be ready for use again.

[![Account Restricted](/payments/help/gettingstarted/restricted-status.png)](/payments/help/gettingstarted/restricted-status.png)

#### Active

When all your documents have been reviewed and approved, your account will be marked as Active. When this is done, both payments and payouts to your account will be enabled, and you will be able to use Zoho Payments for your business.

[![Account Active](/payments/help/gettingstarted/active-status.png)](/payments/help/gettingstarted/active-status.png)

#### Rejected

After review, your account can be rejected if:

*   There was inconsistent information across the documents you submitted.
*   Some of the representative, owner, or other business details provided are either incorrect or could not be verified.
*   The nature or type of your business is [restricted](https://www.zoho.com/us/payments/prohibited-restricted-businesses.html "Restrcited Businesses") or violates our [Terms of Service.](https://www.zoho.com/us/payments/terms.html "Terms of Service")
*   There’s any other information found during due diligence.

The account you created will be rejected and you will not be able to continue with that Zoho Payments account.

[![Rejected Status](/payments/help/gettingstarted/rejected-status.png)](/payments/help/gettingstarted/rejected-status.png)

#### Suspended

Active accounts can be suspended later if they violate the [Terms of Service](https://www.zoho.com/us/payments/terms.html "Terms of Service") or if the account’s activities seem to involve high-risk behavior.

* * *

## Documents Required

The following documents might be requested for review in addition to the basic business details you have provided.

Details To Be Verified

Acceptable Documents

Representative and Business Owners

Passport  
Passport Card  
Driving License  
State Issued ID Card  
Resident Permit Card  
US Green Card  
Child ID Card  
NYC ID Card  
US Visa  
Border Crossing Card

Business details

147c Letter  
Form SS-4

[Bank account details](https://www.zoho.com/us/payments/faq/account/bank/ "Bank account details")

Bank statement for the past 3 months  
Canceled or Voided Check  
Bank Letter

After successful verification, your account will be marked as Active.