## Zoho Payments Documentation Index

Access the complete documentation index at:
https://www.zoho.com/us/payments/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Disputes

Disputes are claims by customers against their sellers requesting a payment reversal. This could be raised by a dissatisfied customer, or it could be a result of fraud by the seller. The customer approaches their issuing bank requesting a refund, resulting in a chargeback for the seller. The seller can choose to challenge the dispute to reverse the funds or accept the dispute.

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*   #### [Understanding Disputes](/us/payments/help/disputes/process/)
    
*   #### [Viewing Disputes](/us/payments/help/disputes/view/)
    
    *   [Dispute Details](/us/payments/help/disputes/view/#Dispute-Details)
    *   [Dispute Statuses](/us/payments/help/disputes/view/#Dispute-Statuses)
    *   [Filter Disputes](/us/payments/help/disputes/view/#Filter-Disputes)
*   #### [Responding to Inquiries and Disputes](/us/payments/help/disputes/respond/)
    
    *   [Responding to Inquiries](/us/payments/help/disputes/respond/#Inquiry)
    *   [Responding to Disputes](/us/payments/help/disputes/respond/#Dispute)
*   #### [Challenging Disputes](/us/payments/help/disputes/challenge/)
    
    *   [Unprocessed Credits](/us/payments/help/disputes/challenge/#unprocessed)
    *   [Duplicate Transaction](/us/payments/help/disputes/challenge/#duplicate)
    *   [Fraudulent](/us/payments/help/disputes/challenge/#fraud)
    *   [Product Undelivered](/us/payments/help/disputes/challenge/#undelivered)
    *   [Product Unaccepted](/us/payments/help/disputes/challenge/#unaccepted)
    *   [Subscription Canceled](/us/payments/help/disputes/challenge/#canceled)
    *   [Unrecognized](/us/payments/help/disputes/challenge/#unrecognized)
*   #### [Preventing Disputes - Best Practices](/us/payments/help/disputes/best-practices/)