How do I issue a refund?
There might be cases where you’ll have to issue refunds for successful payments. It could be because it was duplicate, detected as fraudulent, requested by the customer probably while they returned their products or for damages, or for any other reason. To refund:
- Go to Zoho Payments and select Payments.
- Select a transaction and click Refund in the top right-corner.
- Enter the amount. It can be a partial or full refund.
- Select the reason and click Refund.
Refund receipts (Refund success or failure emails) are then sent to your customers. You can also view an overview of the refund by clicking the View Details option in the banner that appears when you’ve issued a refund.
Insight:
Refunds will be processed when your account has sufficient balance. If you lack the funds to cover them, you can set up a reserve or refund buffer to manage potential refunds and other payment-related expenses.
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