## Zoho Inventory Documentation Index

Access the complete documentation index at:
https://www.zoho.com/us/inventory/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Sales Returns

1.  [What is Return Material Authorization (RMA) in supply chain?](/us/inventory/kb/sales-returns/rma-about.html)
2.  [What is meant by ‘Qualifying/Marking a product for return’ and how can it be done in Zoho Inventory?](/us/inventory/kb/sales-returns/returnable-item.html)
3.  [What are non-returnable items?](/us/inventory/kb/sales-returns/non-returnable-item.html)
4.  [When do I need to use a credit note?](/us/inventory/kb/sales-returns/credit-note-use.html)
5.  [What are credit-only goods?](/us/inventory/kb/sales-returns/credit-only-items.html)
6.  [The items are shipped but the order was canceled before receiving the payment. How do I handle the return for this in Zoho Inventory?](/us/inventory/kb/sales-returns/canceled-order-refund.html)
7.  [I received payment for an order, but haven’t yet shipped the consignments. Now my customer wants to cancel a few items from it. How can I do that?](/us/inventory/kb/sales-returns/partial-order-refund.html)
8.  [The items are not shipped but the payment has been accepted. Is it essential to create a sales return if my customer cancels the entire order before shipping?](/us/inventory/kb/sales-returns/canceling-items-with-credits.html)
9.  [A customer has requested a replacement for a defective product. How do I handle this in Zoho Inventory?](/us/inventory/kb/sales-returns/product-replacement.html)
10.  [A customer has requested a refund for receiving an expired product. How do I handle this in Zoho Inventory?](/us/inventory/kb/sales-returns/refund-for-damaged-items.html)
11.  [Can I track the serial/batch numbers of items in the returns?](/us/inventory/kb/sales-returns/advanced-return-tracking.html)
12.  [How do I record the return shipment fee in Zoho Inventory?](/us/inventory/kb/sales-returns/return-shipment-fee.html)
13.  [I have created multiple invoices for an item in an order. How do I handle the product returns in this case?](/us/inventory/kb/sales-returns/invoice-return-mapping.html)
14.  [How are returns handled for online marketplace orders in Zoho Inventory?](/us/inventory/kb/sales-returns/marketplace-return.html)
15.  [Can I handle returns for drop shipped or force fulfilled orders in Zoho Inventory?](/us/inventory/kb/sales-returns/dropship-returns.html)
16.  [How do I delete a credit note that has already been closed?](/us/inventory/kb/sales-returns/delete-credit-note.html)