Zoho Inventory

FAQ

How to handle returned products and refunds in Zoho Inventory?

Returns

Sometimes, customers might return products that you sold to them, or you might return products that you bought from your Vendor. In such cases, as a workaround for handling the returns, you can adjust the stock for the products by making use of the Item Adjustment feature in Zoho Inventory.

To do so,

Bulk adjustments step 1

Bulk adjustments step 2

Bulk adjustments step 3

Refunds

To handle refunds, you can add credits to that particular customer, and apply those credits in the next Invoice that is raised for the customer. The steps to do this are as follows:

Screenshot of contacts

Screenshot of the payments page

Apply credits option in Invoice