## Zoho Inventory Documentation Index

Access the complete documentation index at:
https://www.zoho.com/us/inventory/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Zoho Inventory - Zoho Desk Integration

Zoho Desk is a help desk software used by businesses to address customer queries and feedbacks over a variety of channels. You integrate it with Zoho Inventory to charge your customers for the tickets handled in Zoho Desk.

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### Set up the Integration

**Prerequisite:** _You have to be an admin in your Zoho Desk portal to set up the integration._

**Note:** You can integrate only one Zoho Inventory organization with a Zoho Desk portal at a time.

To launch Zoho Desk from Zoho Inventory:

*   Go to **Settings** > **Integrations** > **Zoho Apps**.
    
*   Click **Connect** next to Zoho Desk.
    
    ![Connect Zoho Desk](/inventory/help/images/integrations/desk-connect.png)
*   Read about the integration and click **Set up Integration**.
    
    ![Set up Zoho Desk](/inventory/help/images/integrations/desk-setup.png)
*   If you already have an active Zoho Desk portal, you will be redirected to it. Otherwise, you will be prompted to create a new one.
    

**Note:** This integration has to be set up from Zoho Desk. Visit their [help resource](https://help.zoho.com/portal/en/kb/articles/setting-up-zoho-inventory-integration) to learn how.

Once you have set up the integration, you can configure the permissions available for each profile in Zoho Desk.

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### Map Contacts

Your contacts in Zoho Desk can be mapped to your customers in Zoho Inventory based on their email address. 

To do this, select a contact or a ticket in Zoho Desk, and click the Zoho Inventory icon. If you have a customer in Zoho Inventory with the same email ID, it will be listed here and you can map them. If not, you can create a new contact here, and they will be added as a customer in Zoho Inventory. 

**Pro Tip:** You can delink a contact by clicking **Delink contact** option which is available when you hover over that particular contact in Zoho Desk.

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### Create Invoices

**Prerequisite:** _To create transactions for a contact in Zoho Desk, you have to [map the contact](/us/inventory/help/integrations/desk-integration.html#map-contacts) to a corresponding customer in Zoho Inventory._

You can create an invoice for a ticket in Zoho Desk, as well as charge customers for the time logged for a ticket.

To do this:

*   Select a ticket in Zoho Desk, and click the Zoho Inventory icon. 
*   In the Zoho Inventory Contact Information tab, click **Create Invoice**. 
*   Enter the details required.
*   Click Save.

**Insight:** For time entries, you can create an invoice only if the time entry is billable.

You can also view a contact’s invoices created in Zoho Inventory under the **Invoices for this ticket** option in a ticket in Zoho Desk.

An invoice in Zoho Desk can be cloned, edited, voided, or marked as sent. You can also email them to your customer.

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### Delete the Integration

You can disable or delete the Zoho Inventory integration from Zoho Desk. Visit their [help resource](https://help.zoho.com/portal/en/kb/articles/setting-up-zoho-inventory-integration) to learn how.

When you **disable the integration**, your contacts and transactions will remain mapped between Zoho Inventory and Zoho Desk, even if you re-enable the integration. Whereas, when you **delete the integration**, this mapping will be deleted permanently. 

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