Online Reimbursements via ACH

Reimbursements are made easy with online reimbursements via ACH in Zoho Expense. You can make swift reimbursements online using ACH via Forte payment gateway, ensuring that all your employees receive their money on time.

Note: ACH reimbursements can be done only in the US and Canada editions of Zoho Expense.

How do online reimbursements via ACH work

To reimburse your employees via ACH, you need to create a new merchant account in Forte. The Withdrawal bank account added while configuring your Forte account will be used for reimbursing your employees. To protect your privacy, Zoho Expense does not store any of your bank details.

When all of the above is done, you are all set to make reimbursements via ACH. Usually, each reimbursement would take around 3-5 business days to be processed. However, you can also opt for next day reimbursement. To use this feature, drop an email to support@zohoexpense.com and we’ll enable it for you.


Set up Forte

Before you start filling in the Merchant Application form, we suggest that you keep the following documents in hand:

  • Your Company information
  • Withdrawal bank account information
  • Transaction details, and
  • Owner details.

After gathering these documents, you can set up Forte. Hereโ€™s how:

  1. Switch to Admin View.
  2. Go to Settings on the left sidebar.
    (OR)
    Click the Gear icon at the top right side.
  3. Click Online Reimbursements under Integrations.
  4. Go to Forte and click Create Account.
    Set up Forte
  5. Fill up the Merchant Application form. Enter your company’s basic information, bank information, sales transaction details, payable transaction details, and owner details.
  6. Read our terms and conditions and mark the I agree to the terms and conditions.
  7. Verify the details and click Save. Your request will be processed by Forte in 3 to 5 business days. Once this is done, you will receive a notification in your Zoho Expense application, after which you can make online reimbursements via ACH.
    Set up Forte

Reimburse via ACH

Reimbursements can be done by the admins or by the users who have the permission to reimburse.

Prerequisite: Employees will have to configure their Deposit bank accounts to receive reimbursements.

To reimburse via ACH:

  1. Switch to Admin View.
  2. Go to Reports.
  3. Navigate to the Awaiting Reimbursement tab.
  4. Click the approved report for which you want to reimburse via ACH.
    Set up Forte
  5. Click the Reimburse dropdown and choose via ACH.
    Set up Forte
  6. In the pop-up that follows, review details regarding the reimbursable amount and the user receiving the reimbursement.
  7. Click Reimburse.
    Set up Forte

It might take 3-5 days to process the payment. Once the payment process is done, the report will be marked as Reimbursed. If the reimbursement fails, the submitter and the admin will be notified.

Note: Currently, it is not possible to collect refunds from employees using ACH.


Undo Reimbursement

Write to support@zohoexpense.com to undo your online reimbursement.

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