year-end-accounting

What do I do about the invoices that are unlikely to get paid?

If you think that your customer is never going to pay you for an invoice, you can write it off as a bad debt. However, you can take a look at the Ageing Details report to make sure that you have waited for a sufficient amount of time before writing an invoice off.

 To access the Ageing Details report:

  • Go to the Reports module from the sidebar and click Ageing Details under the Receivables section.

Here, you can see a list of your customers along with their outstanding balances and the amount of time that they have remained unpaid.

As a last measure, you can send a final reminder to your customer. To send a payment reminder:

  • Go to Invoices under the Sales module and click the overdue invoice.
  • Click the More dropdown and select Send Reminder.
  • Click Send.

Immediately, an email reminder will be sent to your customer along with the invoice details.

If you still wish to write off the invoice:

  • Go to Invoices under the Sales module and click the overdue invoice.

Write Off

  • Click the More dropdown and select Write Off.
  • Enter a reason for writing off the invoice and click Write it off.

The invoice will be written off and the amount will be recorded under the bad debts account.


Was this document helpful?
Yes
No
Thank you for your feedback!
Want a feature?
Suggest


Switch to smart accounting software. Switch to Zoho Books.   Start my free 14-day trial Explore Demo Account

Books

Online accounting software
for small businesses.