What do I do about the invoices that are unlikely to get paid?

If you think that your customer is never going to pay you for an invoice, you can write it off as a bad debt. However, you can take a look at the Ageing Details report to make sure that you have waited for a sufficient amount of time before writing an invoice off.

 To access the Ageing Details report:

  • Go to the Reports module from the sidebar and click** Ageing Details** under the Receivables section.

Here, you can see a list of your customers along with their outstanding balances and the amount of time that they have remained unpaid.

As a last measure, you can send a final reminder to your customer. To send a payment reminder:

  • Go to Invoices under the Sales module and click the overdue invoice.
  • Click the More dropdown and select** Send Reminder**.
  • Click Send.

Immediately, an email reminder will be sent to your customer along with the invoice details.

If you still wish to write off the invoice:

  • Go to Invoices under the Sales module and click the overdue invoice.

Write Off

  • Click the** More** dropdown and select Write Off.
  • Enter a reason for writing off the invoice and click Write it off.

The invoice will be written off and the amount will be recorded under the bad debts account.

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