Why are items not shown when I export invoices as PDF?

If you are using non-English characters (like Chinese) in your invoice, ensure that the template you’re using supports these characters for it to be displayed when you export or print the invoice. This way, they’ll be displayed properly when you print the invoice or export it as PDF. To opt for a template that supports non-English characters:

  • Go to Settings in the top right corner of the page.
  • Select PDF Templates under Customisation.
  • In the Templates sidebar, select Invoices.
  • Hover over an existing template and click Edit to modify it.
  • In the Edit Template page, go to General > Font , and pick your preferred font from the PDF font dropdown.
  • Each font will be displayed along with the language/languages it supports, helping you pick the right one.
  • Click Refresh Preview to check if the items are displayed on your invoice’s template properly. Once previewed, click Save in the top right corner of the page.

Now, you will be able to view the items when exporting invoices as PDF.

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