How do I make a refund?
You can only make refunds for successful payments (transaction type: payments, status: success). Further, you cannot refund offline payments through Zoho Billing.
Here’s how you can refund a payment.
- Go to the Customers tab and select the customer for whom refund has to be made.
- Click the Transactions tab and filter by Payments.
- Select the appropriate transaction and click the Refund button.
- Enter the amount to be refund and a short note about the refund if you want. Click Save.