How do I add a new reminder?

A new reminder can be added only for cases based on due date.

Go to Reminders - Automated Reminders - Invoices.
You can click on the Turn On button beside any one of the reminders. You can edit the reminder template as per your wish and hit the Save button.
If you would like to create a new reminder, click on +New Reminder option.
In the new window, enter the Name of the reminder to be created.
Select who should be reminded, either you, the customer or both from the Remind drop down.
Set the due date criteria and modify the content if necessary using Placeholders for help.
Click on Save.

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