## Zoho Billing - Product, solutions, integrations, support, and resources Index

Access the complete documentation index at:
https://www.zoho.com/us/billing/llms.txt

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# How can my customers cancel their subscriptions from the Customer Portal?

Your customers can cancel their subscriptions directly from the customer portal, provided that you have enabled the option to do so from Settings. To do this:

*   Navigate to **Settings** > **Preferences** > **Subscription Management** under **Customer Portal**.
*   Select the **Cancellations** tab.
*   Check the **Cancel Subscriptions** option.
*   Choose whether you want to let your customers cancel their subscriptions immediately or on the next renewal.
*   Click **Save**.

Now your customers [can cancel their subscriptions from the Customer Portal](/billing/help/settings/customer-portal/customer-portal-functions.html#cancel-subscriptions).