Sales Channel Items
- Unconfirmed Items
- Importing sales channel items
- Mapping unconfirmed items
- Mapping unconfirmed items from an online order
- Unlinking an item from sales channels
- Updating item stock levels to a sales channel
- Deleting a sales channel item
Unconfirmed Items
During a sales channel integration, if the item fetched from the sales channel has Name or SKU identical to that of an item in Zoho Inventory, the system will automatically link them.
If the items are not linked automatically or if an identical item does not exist in Zoho Inventory, then the fetched items are categorized as Unconfirmed Items, which can be linked manually or saved as a new item.
Similarly, multiple items from the same or different sales channels can be linked to a single item in Zoho Inventory. The stock residing in Zoho Inventory serves as the master stock and is updated across all sales channels.
Note: These items cannot be associated to transactions and their associated online orders will be frozen until they have been mapped manually to Zoho Inventory.
These can be accessed from three places -
- On the Dashboard under the Product Details section.
- Under a dedicated Unconfirmed Items filter inside the Items module.
- From the Records Synced section of the sales channel Sync History inside the Integrations module.
Additionally if there online orders for these unconfirmed items, they can also be accessed and confirmed from within those online sales orders.
Importing sales channel items
You can import items from your online sales channel into Zoho Inventory and not the other way around.
To import items from your sales channel,
- Integrate your Zoho Inventory with your online marketplace or shopping cart. Learn more about sales channel integrations.
- The initial item sync will be triggered after 30 minutes from the time of the integrating the two.
- On completion of the sync, you have the following outcomes inside the Sync History:
- Records Synced - Existing Zoho Inventory items and sales channel items that have the same SKU values will be mapped to each other by default. All the other sales channel items(both new and unmapped items) will be brought in as unconfirmed items which can be manually mapped by you.
- Failures - All the items that fail to sync from your sales channel to Zoho Inventory for one or more reasons will not be brought into Zoho Inventory.(you can obtain the cause of such failures from the Failures section of the Item Sync history) However, rectifying the failures and updating the sales channel item will allow the system to reimport it during the next sync.
Mapping unconfirmed items
You can manually map your unconfirmed items in 3 ways -
- Method 1 - Update & confirm unconfirmed items - This method is recommended when there is a need for updating the details of your unconfirmed items before adding them to Zoho Inventory as new items. This method can be used to update your offline selling price, purchase price & opening stock values, etc. for your items before confirming them.
- Method 2 - Confirm unconfirmed items directly - This method is recommended when the user is confident of the item data and wishes to instantly add these items to the inventory.
- Method 3 - Linking a sales channel item to an existing item - This method is recommended when the SKU value of an existing item in Zoho Inventory is different from the SKU value of the same item in the sales channel. This method is also recommended for integrating with sales channels like Etsy, which do not support SKUs for its items.
Method 1 - Update & confirm unconfirmed items
To update the item details & confirm your unconfirmed items,
- Navigate to the preferred unconfirmed item.
The item can be accessed from three places -
- On the Dashboard under the Product Details section.
- Under a dedicated Unconfirmed Items filter inside the Items module.
- From the Records Synced section of the sales channel Sync History inside the Integrations module.
- Click on the Update button.
- You will be redirected to an item edit window where you can edit the item information.
- Note: Please pay special attention the following fields - purchase price, selling price & opening stock value before confirming the item. Sales channel items do not have purchase information and hence the system will by default equate its selling price to its purchase price & opening stock value. Hence it would be wise to update the actual values of your item purchase price & opening stock value during the update process.
Edit window from the items module
Edit window from the sync history module
- To finish, click on the Save & Confirm button to add the item to your inventory right away.
Method 2 - Confirm unconfirmed items directly
To confirm an unconfirmed item,
- Navigate to the preferred unconfirmed item.
The item can be accessed from three places -
- On the Dashboard under the Product Details section.
- Under a dedicated Unconfirmed Items filter inside the Items module.
- From the Records Synced section of the sales channel Sync History inside the Integrations module.
- Click on the Confirm button to instantly approve and add this item to your inventory.
- This will trigger a confirmation pop-up displaying the item name, SKU and the Available quantity.
Confirming a single item
Confirming multiple items at the same time
- On confirmation, this item will be added as a new item to your inventory.
- Additionally you can also select multiple items and bulk confirm them by clicking on the Confirm Selected Items button from the top of either the Unconfirmed Items view in the Items module or from the Records Synced section of the sales channel Sync History under the Integrations module.
Method 3 - Linking a sales channel item to an existing item
To link a sales channel item to an existing item,
- Navigate to the preferred unconfirmed item.
The item can be accessed from three places -
- On the Dashboard under the Product Details section.
- Under a dedicated Unconfirmed Items filter inside the Items module.
- From the Records Synced section of the sales channel Sync History inside the Integrations module.
- Click on the Link to existing item button.
- This will trigger an item merge interface, where you can select an item from Zoho Inventory and map it to the sales channel item.
- Click on the Merge button to finish.
Mapping unconfirmed items from an online order
Unconfirmed items cannot be associated to transactions and their associated online orders will be frozen until they have been mapped manually to Zoho Inventory.
Hence to unfreeze such online orders and to confirm your items,
- Navigate to the Sales Orders module using the sidebar.
- Apply the Marketplace filter for your sales orders.
- Open an online order.
- If the online sales order has one or more unconfirmed items, you will find a warning message indicating the presence of unconfirmed line items along with options : Confirm and Link to existing item.
- You can either select & confirm all the unconfirmed line items or link them to existing inventory items one by one.
- On confirming/mapping all the items on a particular online sales order, this order will be unfrozen and you can start processing the order by creating invoices, packages & shipments for it.
Unlinking an item from sales channels
Upon unlinking, the inventory item gets disassociated from the sales channel item that you have linked it to. The following are the effects of unlinking an item from sales channels:
- Changes in stock level of the inventory item will no longer trigger a stock update to the sales channel item.
- The sales orders associated with the sales channel item will not be synced with Zoho Inventory.
To unlink an inventory item from the sales channels:
- Open an item that has been linked to sales channels.
- Click Unlink this item option on the item details page.
- Select the sales channels from which you would like to unlink this item.
- Click Proceed.
Tip: After unlinking, the sales channel item will be fetched as an unconfirmed item in the next sync. You can then freely link it to any other inventory item. This will help in cases where you have wrongly linked two items.
Updating item stock levels to a sales channel
- The available stock is updated to the associated sales channels every four hours, or whenever there is a change in the stock level for an item which is triggered by the creation of purchase receives, shipments and invoices in Zoho Inventory.
You can also trigger a manual stock update for an item to all the sales channels at any point of time.
- Go to the Items module in the left navigation pane.
- Open a sales channel item.
- Click More > Push Stock.
During the sync, new online orders(if any) will be imported from the sales channel and the quantity required to fulfill these orders will be recorded as committed stock in Zoho Inventory. Now the stock update to sales channel will be something like : Available Quantity = Current Stock Available in Zoho Inventory - Committed Stock(for the online orders fetched during that sync).
Deleting a sales channel item
Items that have been mapped with a sales channel can also be deleted like normal items.
Very Important Note: You can delete an unwanted item or item group in Zoho Inventory. But please note that before you delete an item, you have to ensure that it has no transactions associated to it. If there are some transactions, then you have to delete them before you delete an item. Opening stock and stock adjustments are also considered as transactions.
To delete an Item, follow this route map:
Case 1: If it is an item belonging to a group,
- Navigate to Item Groups.
- Click on the preferred Item group.
- Select the item you wish to delete.
Case 2: If it is an item without a group or if you just want to delete an item directly,
- Navigate to Items.
- Apply the appropriate filter to narrow down your item. This can be done by clicking the filter tab on the left-top corner. By default the Active Items filter will be applied.
- Select the item to be deleted.
- Click on the More button on the top of the page.
- Select the Delete option from the drop-down.
- This is followed by a confirmation pop-up.
- Click on the Delete button to permanently delete it.
