This might occur if you migrated your organisation from Zoho Invoice to Zoho Books. Even though portal might have been enabled for the organisation in Zoho Invoice, it would get disabled during migration by default. To enable the portal, send your confirmation to support[@]zohobooks[dot]com so that we could enable it for you.
Once the portal has been enabled in Zoho Books, the corresponding portal will be marked as inactive in Zoho Invoice. Since your organisation has migrated to Zoho Books they can login to the portal only through Zoho Books.
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