The Account Transactions report is displaying the opening balance of an account even though I haven’t entered it. How do I correct this?

This could happen due to the following reasons:

• You may have recorded transactions on the opening balance date. In such cases, the combined value of these transactions will be posted as the opening balance. To rectify this, you can either change the transaction date or the opening balance date.

• You may have entered the opening balance for an account and deleted it later. In such cases, the change may not have been properly synchronized in the Account Transactions report. To rectify this, you have to edit and update the opening balance of that account. Here’s how:

  • Go to Settings in the top right corner of the page.
  • Click Opening Balances under Organization.
  • Click Edit at the top.
  • Click Confirm.
  • Click Confirm again on the subsequent page.

The opening balance entry for the account will be removed from the Account Transactions report.