## Documentation Index

Access the complete documentation index at:
https://www.zoho.com/uk/books/kb/llms.txt

Use this file to discover all available documentation pages before proceeding.

[Back](./)

# My customer had ordered goods worth 1000 GBP but paid 2000 GBP. How do I record a refund for 1000 GBP to the customer in Zoho Books?

In this scenario, the customer has made an excess payment of 1000 GBP. Now, you can refund the excess payment or use them as credits later. Here’s how you first record a payment from the customer:

*   Go to the **Invoices** module on the sidebar.
*   Click the **\+ New** button to create an invoice for the repsective customer.
*   Navigate to _Payments Received_ under **Sales** Module on the sidebar.
*   Click the **\+ New** button to record a new payment.
*   Select the **Customer Name** from the drop-down for whom you wish to record a payment.
*   Fill in the **Amount Received** field as 2000 GBP.
*   Navigate to the **Unpaid Invoices** section, from where you can apply the recieved amount against outstanding invoices.
*   Click **Save**.

The excess amount will be recorded as unearned revenue and you can refund the same.

Here’s how:

*   Navigate to _Payments Received_ under **Sales** Module on the sidebar.
*   Locate the payment for which you desire to provide a refund.
*   Click the **More** icon.
*   Select **Refund** from the dropdown menu.
*   Enter the refund amount. You can refund the amount fully or partially.
*   Enter other required details such as **Refunded On** and **From Account**.
*   Click **Save**.

A payment refund will be recorded against the particular customer.

* * *