At Zoho, we take privacy and security of your data seriously. So, we have certain security features in place to avoid third parties from accessing your data. Due to this, you need to meet specific criteria to download the backup file.
You will not be able to download the backup file from email when:
To download a backup file from your email, make sure you use the same browser and email address for both your Zoho Books and email account.
If you still have trouble downloading the backup file, you can download it directly from Zoho Books.
The backup file will now be downloaded to your device.
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