How do I assign a user to handle all the transactions for certain customers?

You might have a lot of regular customers for whom you wish to give a great service. To do so, you can assign one of your employees to exclusively take care of the customer’s transactions and other information.

You can assign a contact owner for a contact using either of these methods:

• While creating a contact, select a user from the drop-down against the Contact Owner field.
• You can also assign a customer owner in the customer details page by clicking on the More option on the top right corner and selecting Assign Customer Owner from the drop-down.
• Select multiple customers, click on the More Actions option and select Assign Customer Owner.

Note: Only active restricted users can be assigned as a customer owner. Also, a customer can have only one owner.

Click here to learn more about user segmentation in Zoho Books.