Zoho TouchPoint - Shipment and Refund Policy

Thank you for purchasing your NFC card through Zoho TouchPoint. We take great care in producing every NFC card and ensuring a smooth delivery experience. Each NFC card is uniquely customized and linked to your digital touchpoint. This policy explains how shipping, returns, replacements, and credit restorations are handled for NFC card orders placed using NFC credits.

1. Understanding NFC Credits

NFC cards can only be ordered using NFC credits.

1 NFC credit = 1 NFC card order.

NFC credits are purchased separately as an add-on from the Zoho Store and appear in your TouchPoint account balance after purchase. Once a credit is redeemed to place an order, it is considered used and cannot be transferred or refunded, except under specific conditions outlined below.

2. Shipping

Timelines

  1. Within India: Orders are typically delivered within 7–8 business days from the date of dispatch.
  2. Outside India: International deliveries may take 18–21 business days, depending on customs clearance and local courier availability.

Please note that these timelines are estimates and may vary slightly due to logistics delays, public holidays, or regional restrictions.

Order Processing

Orders are processed once the required NFC credits are redeemed. You will receive an email notification once your order is printed, packed, and shipped, along with a tracking number (where available). You can track your shipment through the courier partner’s website or via the link shared in your order confirmation email.

Delivery and Receipt

Our courier partners will attempt delivery at the shipping address provided during order placement. Please ensure that your name, address, phone number, and pin code are entered accurately to avoid delivery issues.

If the delivery is unsuccessful after multiple attempts, the package may be returned to our dispatch center.

3. Eligibility for Replacement or Credit Restoration

As NFC cards are custom-printed, physical returns or cancelations are not accepted after you receive an email confirmation from us about the order .

However, we will replace your card or restore your used NFC credit in the following cases:

  1. The card was damaged/lost during shipping
  2. You received a defective NFC card (chip not functional)
  3. You received a wrong design or misprinted card due to an internal processing error

If verified, we will issue a free replacement or restore your NFC credit for reordering.

4. Reporting an Issue

To report a problem with your card, contact our support team at support@zohotouchpoint.in within 7 days of delivery.

Include:

  1. Your Order ID
  2. A brief description of the issue
  3. Photos or videos of the damaged or defective card

Our support team will verify the issue and take one of the following actions:

  1. Issue a replacement card, or
  2. restore the used NFC credit to your account

5. Wrong or Incomplete Address

If delivery fails due to an incorrect or incomplete address provided by the customer, the order will be marked as non-delivered.

In this case:

  1. The NFC credit used will not be restored, and
  2. You will need to place a new order using another NFC credit once the address is corrected.

We recommend double-checking your shipping address carefully before placing the order.

6. Cancellations

Once order is placed, cancellations are no longer possible if they are initiated after the permissible cancellation window mentioned in Section 3, and the NFC credit will be considered redeemed.

To request cancellation, contact support@zohotouchpoint.in immediately with your order ID.

7. Refund or Credit Restoration Scenarios

SituationResolution
Order not printed or dispatched due to Zoho’s internal issue/issue at the end of the shipment providerNFC credit restored to your account
Damaged or defective card verifiedReplacement card or credit restoration
Wrong card design due to Zoho errorFree reprint or NFC credit restoration
Wrong/incomplete shipping address by customerNo restoration (new credit required)
Customer cancels after printing beginsNo restoration

8. Timelines for Credit Restoration

Once an issue is verified and approved by the support team:

  1. The NFC credit restoration will be completed within 5–7 business days
  2. You’ll receive an email confirmation when the credit is restored to your TouchPoint account

9. Non-Restorable Credits

NFC credits will not be restored in the following cases:

  1. Successfully delivered and functional NFC cards
  2. Errors caused by incorrect data or design uploaded by the customer
  3. Non-delivery caused by customer-provided wrong address

10. Damaged or Defective Card Replacement Workflow

  1. User reports issue within 7 days with photos/video
  2. Support team verifies claim
  3. Upon approval:
    1. a. Either a replacement card is printed and shipped
    2. b. Or 1 NFC credit is restored to the user’s account
  4. User receives email confirmation once action is complete.

11. Contact Us

For any returns, replacements, or credit-related issues, please contact support@zohotouchpoint.in

Include your Order ID, registered email address, and any supporting evidence for faster resolution.