Updated on: 16th July 2026.

Zoho Survey Rewards Terms and Conditions

These terms ("Rewards Terms") govern your use of the Rewards feature within Zoho Survey ("Rewards"), which enables you to purchase and distribute digital gift cards of monetary value ("Gift Cards") to eligible survey respondents ("Recipients"). By activating or using Rewards, you agree to be bound by these Rewards Terms. If you do not agree, do not proceed or use this feature in any manner.

Zoho's Role

You acknowledge and agree that Zoho's role is limited to providing access to Rewards through which you may purchase Gift Cards from third-party gift card providers ("Suppliers") and distribute them to the Recipients. Zoho does not issue any Gift Cards and assumes no responsibility for any Supplier's acts, omissions, or performance.

Configuration and Access

You may configure access to Rewards to your users. Zoho is not responsible for your configuration choices or for the actions of any users you authorize to access Rewards. You are solely responsible for all activity on your account in connection with this feature.

Payment, Supplier Terms and Catalog, Review and Fraud Prevention

You acknowledge and agree that dispatch of Gift Cards is conditional upon the following:

  • full payment being made upfront. Applicable taxes, including GST or VAT where applicable, will be charged in addition to the amount payable;
  • the availability of Gift Cards. The catalog of available Gift Cards is sourced from Suppliers and is subject to change at any time. Supplier terms and conditions govern each Gift Card's availability, redemption, and use; and
  • Zoho's review and approval of your Gift Card submission. You understand that Zoho may approve or reject any submission at its sole discretion, including on grounds of suspected fraud or money laundering. Zoho will communicate to you in writing of any such approval or rejection of your Gift Card submission. You authorize Zoho to share relevant information about your account, submission, or Recipients with third parties, including regulatory authorities, to the extent necessary to support any investigation into suspicious or unlawful activity, in accordance with the applicable laws.

Support, Cancellation, Replacements, and Refunds

For support queries relating to Rewards, you may contact Zoho at support@zohosurvey.com. You agree and acknowledge that a Gift Card may be eligible for cancellation, replacement, or refund for the following reasons, only if they were caused by Zoho's gross negligence or wilful misconduct:

Cancellation

  • if it was sent to an incorrect email address;
  • if it was issued for an incorrect amount or currency; or
  • if it was issued as a result of fraud.

Replacement

  • if it is defective due to a system error;
  • if it was sent to an incorrect email address;
  • if the Recipient receives an incorrect Gift Card and has not redeemed it; or
  • if it was issued for an incorrect amount or currency.

Refund

  • if Zoho rejects a submission, the amount paid will be refunded as soon as reasonably practicable;
  • if a Gift Card expires before being redeemed, a refund is available on request. Expiry at the Supplier level after delivery to a Recipient is governed by the Supplier's terms and is not refundable by Zoho; or
  • if a submission has been approved but not yet dispatched, a cancellation request may be raised by contacting Zoho Support.

You agree that cancellations, replacements and refunds are subject to Zoho's verification and approval. Zoho reserves the right to withhold any refund where it reasonably suspects fraud, unlawful activity, or a breach of these Rewards Terms.

Prohibited Uses

In addition to the prohibited activities set out in the General Terms, you must not, and must not permit your users to, use Rewards:

  • to market Gift Cards to children under the age of 13 or anyone considered a minor under the laws of their residence;
  • if you are a company that sells, manufactures, or encourages the use of firearms, weapons, or ammunition; illegal drugs or non-legally prescribed controlled substances; adult entertainment or sexually explicit materials; or items that create consumer safety risks;
  • if you are primarily engaged in unfair, predatory, or deceptive practices, including multi-level marketing, get-rich-quick schemes, payday loans, bail bond services, or predatory financial services;
  • to send Gift Cards to any individual or entity identified on applicable sanctions or export control lists, including the OFAC Specially Designated Nationals and Blocked Persons List, the BIS Denied Party List, Entity List, and Unverified List, or any equivalent local sanctions list, or to any entity owned 50% or more in aggregate by sanctioned parties, or to any person located in a country or territory subject to applicable sanctions or embargoes. Where a sanctions match is detected, Zoho will block and cancel the transaction for that specific Gift Card. No refund will be issued in respect of such blocked transaction;
  • to issue Gift Cards totalling more than USD 1,000 (or equivalent in local currency) to a single Recipient in a single day;
  • to redirect a Gift Card from one Recipient to another without Zoho's prior written approval;
  • to resell Gift Cards or make them available to any third party for resale or further distribution;
  • to self-redeem Gift Cards for your own personal or corporate benefit;
  • for contests, lotteries, sweepstakes, gambling or casino loyalty programmes; the purchase of cryptocurrencies or participation in secondary exchanges; or
  • use by or on behalf of government agencies, political parties, or public international organizations; use in conjunction with licensed or regulated financial services including mobile wallets, peer-to-peer payment providers, money transfer services, buy-now-pay-later services, or insurance; or bulk electronic marketing communications.

Any violation of the above constitutes a material breach of these Rewards Terms and entitles Zoho to immediately suspend or terminate your access to Rewards.

Indemnity

In addition to your indemnification obligations under the General Terms, you agree to indemnify and hold harmless Zoho and its affiliates against any losses, claims, damages, costs, and expenses (including legal fees) arising from: (a) your breach of these Rewards Terms; (b) your use of Rewards; or (c) any dispute between you and your Recipients.

Suspension and Termination

Zoho may suspend or restrict your access to Rewards (either temporarily or permanently), at any time, with or without prior notice, if: (i) you violate these Rewards Terms; (ii) Zoho reasonably suspects fraudulent, illegal, or unauthorized use; or (iii) Zoho's underlying agreement with its third-party Rewards infrastructure provider is suspended, varied, or terminated. Zoho may also modify, disable, or discontinue Rewards, in whole or in part, at any time and without liability to you.

Modifications

Zoho may modify these Rewards Terms at any time. Where modifications are made at Zoho's initiative, Zoho will make commercially reasonable efforts to notify you in advance. Modifications mandated by Zoho's third-party service providers may be implemented without prior notice. Your continued use of Rewards after any modification constitutes your agreement to the modified terms.