Setup

The Setup section of Zoho Survey enables you to manage departments and user accounts; configure your survey's live form URL by mapping it with your domain; and connect with Zoho CRM, Google Sheets, and Facebook.

How do I get there?

Click Setup in the top-right corner of the Zoho Survey home page.

Table of Contents

• Departments and User Accounts
• White Label
• ZSC Key
• Apps and Services

Departments and User Accounts

Departments, or groups, are specifically designed for teams. Departments help your teams collaborate on surveys. With Zoho Survey, you can create and maintain departments and user accounts, and share surveys and reports with the organization members. Please note, however, that these are features that are exclusive to Enterprise customers. 

You can invite members to your department and potentially change their role to Vendor later. Members can view and edit every survey created within a portal. However, vendors can only view and edit the surveys they create. 

How do I...

• Create a new department?
• Make edits to the department properties?
• Delete a department?
• Add more users to my department?
• Change the role of a user?
• Deactivate a user account?

How do I create a new department?

1. Click Create a New Department.
2. Type a name for your department in the Department name box.
3. Type the email addresses of the users in the Add User box. Separate the email addresses with commas or type one address per line.
4. Click Create. Make sure that your invitees have a Zoho account. Users will be added when they accept the invitation. You can view the status of your invitations on this page at any time.
   

How do I make edits to the department properties?

1. To edit the name of the department, hover over the name of the department and click .
2. Make the necessary changes and click Save.

How do I delete a department?

To delete the name of the department, hover over the name of the department, and click .

How do I add more users to my department?

1. Click Add User.
   
2. Type the email addresses of the users in the Add Users box. Separate the email addresses with commas or type one address per line.
3. Click Save. A notification will be shown when users are added successfully.

How do I change the role of a user?

Click the dropdown in the Role section next to each email address and select Vendor or Member.

How do I deactivate a user account?

To deactivate someone from your portal, click the dropdown in the Status section next to the email address and select Inactive. An inactive user can't access your department.

White Label

A white label survey allows you to have your brand name on your surveys, without having a Zoho Survey logo anywhere on the questionnaire. Essentially, it lets you distribute surveys from your sub-domain. 

How do I set up a custom domain?

The Domain Mapping feature enables you to publish the survey from the URL that belongs to your own sub-domain. For example, if your company is XYZ Corp., and you're mapping your domain with Zoho Survey, your customers can access your Survey portal at https://survey.xyzcorp/zs/ instead of https://survey.zohopublic.com/zs/.

There are a few things that you need to do in your admin portal.

1. Sign in to your domain registrar's control panel.
2. Access the DNS Management Settings to change the DNS records. If you can't locate DNS Management, look for options such as Advanced Settings or Name Server Management.
3. Create a CNAME (or Canonical Name) entry from your sub-domain's admin portal.
4. Enter the host name and point it to customer-survey.zoho.com. Changes to the DNS system are not immediate; it may take some time for them to take effect. Also, purchasing SSL certificate is mandatory to make the domain changes live.
5. Contact Zoho Survey Support to purchase the SSL certificate for your sub-domain free of cost. SSL certificate will be renewed for the CNAME entry pointed during your initial purchase. SSL certificates purchased from third-party vendors cannot be installed in Zoho Survey. When the SSL certificate is purchased for your sub-domain, you can try accessing the custom domain link available in the Launch tab of your survey. Remember to make sure your website is live at the moment we try to access the survey link. 

1. Click Setup on the Zoho Survey home page.
2. Click White Label on the left pane. 
3. Type a name in the Enter a sub-domain text box. For example:, https://survey.xyzcorp.com
4. Click Save.
   

You have now configured your sub-domain for Zoho Survey.

To send surveys from this particular domain address, go to the Launch tab and distribute your survey via the Custom Domain web link that has been generated.

Integration Setup

You can manage various integrations with Zoho in this section of Setup.

ZSC Key

Zoho Service Communication Key, or ZSC Key, can be used to communicate between various Zoho accounts. 

How do I...

• Generate a ZSC Key?
• Regenerate a ZSC Key?

How do I generate a ZSC Key?

1. Click Setup.
2. Click ZSC Key in the Account Management section.
3. Click Generate ZSC Key.
   

Your email address will be displayed along with the key. If you regenerate the ZSC key, the old one will be deleted automatically.

How do I regenerate a ZSC Key?

1. Click Setup.
2. Click ZSC Key in the Account Management section.
3. Click Regenerate ZSC Key.
   

Apps and Services

You can view the status of your integrations with Google and Facebook here. You can also disconnect or connect to your integrations.