Support Help

Update Records

You can use this method to update data into Zoho Support from third-party applications.

Request URL to getrecords:
XML: https://support.zoho.com/api/xml/MODULE/updaterecords?authtoken=AUTHTOKEN&
portal=PORTALNAME & department=DEPARTMENTNAME&xml=XMLDATA& id=RECORDID
JSON: https://support.zoho.com/api/json/MODULE/updaterecords?authtoken=AUTHTOKEN&
portal=PORTALNAME & department=DEPARTMENTNAME&xml=XMLDATA&id=RECORDID

Note:

  • Replace MODULE with any one of this requests, solutions, accounts, contacts, contracts, products, tasks. Replace AUTHTOKEN, PORTALNAME, DEPARTMENTNAME, XMLDATA, RECORDID with your authtoken, portal name, department name, XML data and record id respectively.

Request Parameters:

Parameters Type Description
authtoken* String Encrypted alphanumeric string to authenticate your Zoho credentials
portal* String portal of your Zoho Support
department* String department of your Zoho Support
xml* string This is a XML string and the format should be same as how get records in XML format during your fetch API
id* Long id of the record to be updated

Sample URL::
https://support.zoho.com/api/xml/requests/updaterecords?authtoken=AUTHTOKEN&portal=demosupport& department=demodepartment&xml=XMLDATA&id=191901909990

XMLDATA should be the following format :

<requests>
<row no="1">
<fl val="Subject">Update Records Demo</fl>
<fl val="Contact Name">John</fl>
<fl val="Product Name">Customer Satisfied</fl>
<fl val="Email">john@demoupdate.com</fl>
<fl val="Phone">989988998989</fl>
</row>
</requests>

Note:

  • Date & Time must be in yyyy-MM-dd HH:mm:ss format.

Top