Customer-support centers receive a lot of tickets everyday. Customers send tickets using e-mail, call because they have a ticket or fill up forms on the Web which are sent to customer-support centers. It is important that customer-support centers have a central point of reference to manage all the incoming tickets effectively.
Zoho Support enables you to handle all your incoming tickets easily. You can track unassigned tickets, overdue tickets, closed and escalated tickets easily. You can also set service-level agreements to ensure that all incoming tickets are resolved within the resolution time set.
Using your Zoho Support account, you can do the following: