Support Help

Zoho Support for iPhone

Zoho Support for iPhone enables you to access and work with your online Zoho Support data from your iPhone. With this native app you can view and respond to your customer support requests from wherever you are.

Features

    • Access your helpdesk data on the go - You can support your customers from your iPhone on the go, anytime and anywhere.
    • Synchronize your data - While you can choose to work on your requests from your iPhone, your activity will stay in-sync with your account online.
    • Push Notifications - Real time push notifications will keep you abreast of your helpdesk activities even when the app is not running.
    • Feeds View - A constantly updating list of stories which include request activity, status updates etc, for you to digest right on your home screen.
    • Assign and Pick-up - You can instantly assign an incoming request to an agent in your support center or pick one for yourselves to work on.
    • Comment to collaborate - View and add comments on a request to collaborate within your team. You can directly leave a comment on a feed as well.
    • Draft to perfection - You can save your support responses as drafts to come back and perfect them later.
    • E-mail Templates - Respond to your customers really quick by choosing an e-mail template from within the reply editor.
    • Filter requests by Views - With pre-defined views, you can filter requests based on your preference. Your custom list views are also accessible in the iPhone.
    • Search on server - You can search for requests present in your Zoho Support online account using the powerful server search feature.

Related Topics

Installing App for iPhone

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