Did you know that unsolicited emails converted as tickets is one of the quickest ways to bog down your agent's productivity?Wait. Spam Tickets is not a worry anymore. You can use the in-built spam filter in Zoho Support to keep those spammers at bay. Read further to learn how to go about it.
You can mark a ticket as spam in two simple ways. In the Tickets Home page, click on the checkbox next to the ticket you want to mark as spam. Then, click Mark Spam. The ticket will be marked as spam.
If you click on multiple check boxes, all the selected tickets will be marked as spam.
Alternatively, you can also click on the Ticket's name from the Ticket List and open the ticket. Then, click on the Mark Spam button above the ticket. The ticket will be marked as Spam.
The tickets will be moved out of your main view and will be put inside the 'Spam Tickets' view. You can click on 'Spam Tickets' from the list of 'Predefined Views' to view them.
Don't worry! We've got it covered! You can easily unmark tickets from spam in one of the following simple ways.
Inside the Spam Tickets view,
The ticket will no longer be marked as spam. If you click on multiple check boxes, all the selected tickets will be unmarked from spam.
Alternatively, you can also click on the Ticket Name from the Ticket List and open the ticket. Then, click on the Unmark Spam button above the ticket. The ticket will no longer be marked Spam.
Currently, Zoho Support's automatic spam filtering only black-lists tickets that come in by e-mail. This works in the same way as spam filtering on Zoho Mail or any of Zoho's other apps. Tickets coming in from other channels, however, have to be marked as spam manually, for now.
Tickets that have been marked as Spam will be visible inside the Spam Tickets view till they are manually deleted.
Yes. In the Tickets home page, check the tickets you intend to mark as spam. Then, click Mark Spam above the Ticket List. All the selected tickets will be marked as Spam.
You can automatically mark a ticket as spam by using Workflows in Zoho Support. To setup this Workflow, follow the steps mentioned below.
This workflow ensures that all tickets created henceforth when matches the mentioned criteria would be automatically marked as spam.