Zoho Support is now integrated with Google Apps. The benefits of this integration include the following:
The Google Apps link is available only to users who are using the following editions:
You can do the following in Zoho Support using Google Apps:
Before using Zoho Support from Google Apps, you must activate it. To activate Zoho Support, follow the steps given below:
You have activated Zoho Support. You can access Zoho Support from Google's Universal Navigation in your Google account. You can also use your Google Apps username and password to sign in to your Zoho Support account.
However, if you are a first-time user, you will be prompted to enter a username for your Zoho Support account. This username will be used to create your Zoho e-mail ID. This is a one-time procedure. If you want to access your Zoho Support account using the Zoho username, you will need to create a password.
To create a password for your Zoho account, follow the steps given below:
You will receive a link in the inbox of the e-mail ID that you registered with. Use this link to reset your password.
You can import your users as agents, from Google Apps into Zoho Support. To import users, follow the steps given below:
You have added users from Google Apps into Zoho Support as agents. These users will be sent an invitation e-mail, inviting them to register as agents. The number of agents who are active depends on the number of licenses that you have. For example, assume that you have imported 200 users and you have bought five licenses from Zoho Support. You can choose any five agents of your users to be active in Zoho Support. You can activate more agents by increasing the number of licenses.
You can import your contacts, as customers, from Google Apps into Zoho Support. To import contacts, follow the steps given below:
You have imported contacts from Google Apps into Zoho Support as customers.