The Notification Center is an aggregated and summarized view of activity feeds pertaining to your tickets and tasks, that keeps you updated as things happen. Agents can collaborate within your team by way of comments in the Notification Center. While you comment, tag your colleagues in them using @Mentions to ask for their opinions.
Zoho Support allows your agents to follow customer support tickets' to view their activity even if those agents are not directly related to it. All events happening around a followed ticket will be displayed as news stories, under the Notification Center.
You can follow a customer support ticket to view and track its activities under the Notification Center.
To follow a ticket
You can view the activities of a ticket that you're following from the Notification Center.
To access the Notification Center
Typically, an agent can unfollow tickets when they no longer wish to see its activities in the Notification Center.
To un-follow a ticket