The Notification Center is an aggregated and summarized view of activity feeds pertaining to your requests and tasks, that keeps you updated as things happen. Support Reps can collaborate within your team by way of comments in the Notification Center. While you comment, tag your colleagues in them using @Mentions to ask for their opinions.
Zoho Support allows your Support Reps to follow helpdesk contacts to monitor their support requirements and request (on receiving one) activities. By following a contact, all request and task activities related to the contact will be displayed as news stories under the Notification Center.
You can follow customer contacts to view and track the requests received from them.
To follow a contact
You can view requests and its activities, received from a followed contact in the Notification Center.
To access the Notification Center
Typically, a Support Rep can unfollow contacts when they no longer wish to see their request or task activities in the Notification Center.
To un-follow a contact