The Notification Center is an aggregated and summarized view of activity feeds pertaining to your requests and tasks, that keeps you updated as things happen. Support Reps can collaborate within your team by way of comments in the Notification Center. While you comment, tag your colleagues in them using @Mentions to ask for their opinions.
Zoho Support allows your Support Reps to follow helpdesk accounts to monitor their support requirements and request (on receiving one) activities. By following an account, all request and task activities related to the account will be displayed as news stories under the Notification Center.
You can follow customer accounts to view and track the requests received from them.
To follow an account
You can view requests and its activities, received from a followed account in the Notification Center.
To access the Notification Center
Typically, a Support Rep can unfollow accounts when they no longer wish to see their request or task activities in the Notification Center.
To un-follow an Account