Support Help

Domain Mapping

Configure your domain with the Zoho Support URL. The Domain Mapping feature enables your customers and agents to receive tickets and provide support from the URL that belongs to your own domain. For example, if your company is Bay & Co., and my mapping your domain with Zoho Support, your customers and agents can access your support portal at https://support.bayandco.com instead of https://support.zoho.com.

Mapping Your Domain

To map your domain, follow the steps mentioned below:

[In your Domain's Admin Portal]

  1. Create a CNAME entry
  2. Map the CNAME entry to customer-support.zoho.com
    If you're going to administer your helpdesk from https://support.zoho.eu, map the CNAME entry to customer-support.zoho.eu

[In Zoho Support]

  1. Click Setup
  2. In the Organization section, click Rebranding and then click Domain Mapping
  3. In the Domain Mapping page, provide your domain URL
    For example, provide https://support.bayandco.com
  4. Click Save

You have now configured your domain for Zoho Support successfully. Your agents can now access the support portal from the domain URL of your company.

Invalid Domain Address

Ensure, that you provide a valid domain address in Zoho Support. Else, you will be redirected to an invalid domain throwing a 404 error. For example, you could see the error '404' "This Web Page Is Not Available" while accessing Zoho Support.

SSL Error

Once you map your domain with Zoho Support, you can encounter an SSL error screen as listed below.

SSL Certificate Error
In this case, you must request for an SSL certificate from Zoho.

Installing SSL Certificate

Once you map your domain, you must request for a Group-SSL certificate from Zoho. The SSL will be installed for your domain within 3 business days of receiving your approval. Also, the installation and renewal of the SSL will be taken care by Zoho at no cost to you. To request an SSL, write to us at support@zohosupport.com.

Note:

  • SSL certificates purchased from third-party vendors cannot be installed in Zoho Support.

FAQ

1. I have configured my domain. However, I'm unable to access the URL of my portal?

2. How do I recover my access to Zoho Support if I have mapped an incorrect domain?

3. Will there be any change in the invitation URL once I have completed the domain mapping?

4. Can my customers and agents access Zoho Support at https://support.zoho.com?

5. My domain is yet to support https://. Can my customers and agents access the newly-configured domain URL?

6. How can my customers and agents log into Zoho Support?

7. How can I edit a domain-mapping configuration?

8. How can I delete a domain-mapping configuration?

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