Configure your domain with the Zoho Support URL. The Domain Mapping feature enables your customers and agents to receive tickets and provide support from the URL that belongs to your own domain. For example, if your company is Bay & Co., and my mapping your domain with Zoho Support, your customers and agents can access your support portal at https://support.bayandco.com instead of https://support.zoho.com.
To map your domain, follow the steps mentioned below:
[In your Domain's Admin Portal]
[In Zoho Support]
You have now configured your domain for Zoho Support successfully. Your agents can now access the support portal from the domain URL of your company.
Ensure, that you provide a valid domain address in Zoho Support. Else, you will be redirected to an invalid domain throwing a 404 error. For example, you could see the error '404' "This Web Page Is Not Available" while accessing Zoho Support.
Once you map your domain with Zoho Support, you can encounter an SSL error screen as listed below.
In this case, you must purchase an SSL certificate from Zoho.
On mapping your domain, you're required to purchase a Group-SSL certificate from Zoho. The certificate would cost $40/year (over & above your subscription charges) and takes up to 3 business days for applying it to your domain. To purchase an SSL certificate, kindly write to us at email@example.com.
This happens when you have not mapped your domain's CNAME entry to customer-support.zoho.com or
eu-customer-support.zoho.com(if you would access via eu-support.zoho.com). For more information see, Mapping Your Domain.
When an incorrect domain is mapped, you will not be able to access Zoho Support at http://support.zoho.com/ In this case, you can access the below URL from your browser and map the correct domain to regain access.
http://support.zoho.com/support/< your-portal-name >/DomainMapping.do
Yes. All invitations sent to your agents and customers (includes approvals, escalations and other notification e-mails) will be auto updated with the newly-configured domain URL. The change will take effect only on completion of the domain-mapping process.
Yes, your customers and agents can access their accounts at https://support.zoho.com. Once there, they will be redirected to the newly-configured domain URL.
Yes, they could. However, the browser will throw a certificate error which can be safely bypassed. For more information, see the SSL-error image. It is highly recommended that you buy an SSL certificate from Zoho. Send in your SSL certificate request to firstname.lastname@example.org.
Customers and agents can login into your portal when they click SignIn available at the top right corner. Once there, customers must provide their username and password to login to the portal. However, agents need to click Are you an agent? Login here link to provide their credentials.
You can edit a domain-mapping configuration by following these steps:
You can delete a domain-mapping configuration by following these steps: