Customize Zoho Support as per your business requirements.You can edit and customize the layout of the page. You can also complete the following tasks to personalize your Zoho Support account:
Create your own custom fields or modify existing ones. Each module contains a pre-defined set of fields, which you can modify.
Add Fields | Add Pick-list Values | Edit Pick-list Values | Map Dependency Fields
Auto-populate pre-defined values into ticket fields while adding a new ticket.
Create Ticket Templates